Customer Service Specialist

2 weeks ago

Charlotte, United States TDCX Inc. Full time

**Job position**

**Customer Service Specialist - North America (Hospitality Industry)**

We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeHappier journey with TDCX today

**Top Reasons to work with TDCX**

Attractive Remuneration

Comprehensive Medical Care and Insurance Coverage

Premium and Instagrammable Workspaces

Engagement and Recognition Programs

Strong Learning and Development plans for your growth and career acceleration

Easy to locate area with direct access to public transport

Positive culture for you to #BeHappier at work

Enjoy flexible working arrangements

Be coached and mentored by experts in your field

Join a global company with 25 years of experience and more than 200 industry awards

Provide excellent support experience to customers via all relevant communication channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Build sustainable relationships and engage customers by taking the extra mile

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Possesse strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market.

We serve some of the worlds best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.We are guided by a talent philosophy selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

  • Customer Service Specialist

    1 week ago

    Charlotte, United States Biesse Full time

    Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations.As a Customer Service Specialist, you'll dive into the heart of our database management system, efficiently managing orders and resolving customer...

  • Customer Service Specialist

    Found in: Appcast US C2 - 2 weeks ago

    Charlotte, United States Biesse Full time

    Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations.As a Customer Service Specialist, you'll dive into the heart of our database management system, efficiently managing orders and resolving customer...

  • Customer Service Specialist

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Charlotte, United States Biesse Full time

    Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations.As a Customer Service Specialist, you'll dive into the heart of our database management system, efficiently managing orders and resolving customer...

  • Brokerage Customer Service Specialist

    2 days ago

    Charlotte, United States Motion Recruitment Partners LLC Full time

    Brokerage Customer Service Specialist Charlotte, NC **Hybrid** Contract $32.31/hr - $36.41/hr Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Customer Service Specialist 2 in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term...

  • Brokerage Customer Service Specialist

    Found in: beBee S US - 6 days ago

    Charlotte, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Customer Service Specialist 2 in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around...

  • Brokerage Customer Service Specialist

    Found in: beBee jobs US - 1 week ago

    Charlotte, North Carolina, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity A well-known Financial Services Company is looking for a Customer Service Specialist 2 in Charlotte, NC (Hybrid).Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package Our client has been around for...

  • Brokerage Customer Service Specialist

    5 days ago

    Charlotte, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Brokerage Specialist in Charlotte, NC (Hybrid).Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150...

  • Brokerage Customer Service Specialist

    Found in: Appcast Linkedin GBL C2 - 5 days ago

    Charlotte, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Brokerage Specialist in Charlotte, NC (Hybrid).Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150...

  • Brokerage Customer Service Specialist

    Found in: Appcast US C2 - 5 days ago

    Charlotte, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Brokerage Specialist in Charlotte, NC (Hybrid).Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150...

  • Customer Service Specialist

    2 weeks ago

    Charlotte, United States Resident Research Full time

    Company Description Resident Research is an industry leading provider of Resident Screening Services to the Property Management Industry, NATIONWIDE! Our easy online system provides property manager's with credit, criminal, eviction records & much more within just a matter of minutes - helping them make a more informed decision on applicants more quickly....

  • Series 7 Customer Service Specialist

    Found in: Appcast US C2 - 2 weeks ago

    Charlotte, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service Specialist (Series 7) – Hiring FAST!Location: Charlotte, NC Duration: 12+ months.***WE DO VISA TRANSFERS***Required Qualifications:Series 7 required MUST BE ACTIVE (or within 2-year window so it may be re-activated quickly).2+ years of Customer Service, Financial Services, or Contact Center experience.Brokerage operations...

  • Series 7 Customer Service Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Charlotte, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service Specialist (Series 7) – Hiring FAST!Location: Charlotte, NC Duration: 12+ months.***WE DO VISA TRANSFERS***Required Qualifications:Series 7 required MUST BE ACTIVE (or within 2-year window so it may be re-activated quickly).2+ years of Customer Service, Financial Services, or Contact Center experience.Brokerage operations...

  • Series 7 Customer Service Specialist

    2 weeks ago

    Charlotte, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service Specialist (Series 7) – Hiring FAST!Location: Charlotte, NC Duration: 12+ months.***WE DO VISA TRANSFERS***Required Qualifications:Series 7 required MUST BE ACTIVE (or within 2-year window so it may be re-activated quickly).2+ years of Customer Service, Financial Services, or Contact Center experience.Brokerage operations...

  • Customer Solutions Specialist

    3 days ago

    Charlotte, United States Vantage Concepts Full time

    Job Description Job Description Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of...

  • Customer Solutions Specialist

    1 week ago

    Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Solutions Specialist

    2 days ago

    Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Solutions Specialist

    2 days ago

    Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Solutions Specialist

    22 hours ago

    Charlotte, United States Vantage Concepts Full time

    Job Description Job Description Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Service Specialist

    2 days ago

    Charlotte, United States The Judge Group Full time

    Job Summary: The role involves working with customers to address brokerage complaints. The position requires a focus on customer service and resolution of issues related to brokerage services. Top Skills: Series 7: This certification is mandatory and must be active or within a 2-year window for quick reactivation. Brokerage Operations Experience:...

  • Customer Service Specialist

    Found in: Appcast US C2 - 1 week ago

    Charlotte, United States The Judge Group Full time

    Job Summary:The role involves working with customers to address brokerage complaints.The position requires a focus on customer service and resolution of issues related to brokerage services.Top Skills:Series 7: This certification is mandatory and must be active or within a 2-year window for quick reactivation.Brokerage Operations Experience: Familiarity with...