Customer Service Specialist

3 weeks ago

Charlotte, United States Biesse Full time

Ready to take your inside sales and customer service skills to the next level? We're on the lookout for a talented Customer Service Specialist to join our team and become a pivotal player in our operations.

As a Customer Service Specialist, you'll dive into the heart of our database management system, efficiently managing orders and resolving customer inquiries with finesse. With your expertise in utilizing systems like Oracle and your knack for problem-solving, you'll ensure seamless order processing and exceptional customer satisfaction.

If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering top-notch service, we want to hear from you. Bring your experience in the automotive, tooling, machinery, or manufacturing industry, commitment to excellence, and become an integral part of our team.

**Please note, we are not partnering with agencies on this position. Direct applications from candidates only, please. **

Responsibilities:

  • Manage the Parts' department database management system (DBMS) queue orders and customer inquiries.
  • Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request.
  • Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders.
  • Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment.
  • Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders.
  • Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service.
  • Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues.
  • Follow up with customers who have outstanding requests to provide any updates or developments.
  • Resolve logistical issues with North American customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager.
  • Identify and escalate issues as necessary to supervisors.
  • Utilize Excel reporting.
  • Other duties as assigned.

Qualifications:

  • 2-3 years of inside sales/customer service/call center experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferred
  • Bilingual in Spanish is a plus
  • Intermediate Microsoft Office skills
  • Experience using Oracle or a similar system for queue management and order placement
  • Excellent written, verbal and interpersonal communication skills
  • Ability to prioritize tasks In a fast-paced environment
  • Organization and issue tracking skills with ability to follow through on commitments to customers
  • Self-starting attitude, willingness to take initiative, ask questions and drive for results

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