Customer Service Specialist

2 weeks ago

Charlotte, United States Resident Research Full time
Company Description

Resident Research is an industry leading provider of Resident Screening Services to the Property Management Industry, NATIONWIDE Our easy online system provides property manager's with credit, criminal, eviction records & much more within just a matter of minutes - helping them make a more informed decision on applicants more quickly.

Job Description

Job Description

- Work with applicants via phone and email to obtain information needed to complete online application processing

- Maintain and update files as information is received via fax or email

- Aid verification specialists by notifying them when files are updated

- Answering client's support, billing, and sales related questions

- Respond to the regular and routine customer inquiries regarding products and services of the organization

- Monitor and clear screening report details while verifying accuracy

- Provide support to co-workers, upper management & sales teams as needed

- Perform routine billing related tasks, i.e. process checks and credit cards as needed

- Invoicing fold, insert envelopes, seal, and stamp as needed

Qualifications

Qualifications

- Work with others to achieve a common goal
- Have the ability to work independently and efficiently to meet deadlines
- Demonstrate the ability to promptly answer client related emails and phone calls
- Show a self-motivated, detail-oriented and organized work ethic
- Creative thinking abilities are encouraged - Be able to handle customer feedback and inquiries
- Strong computer aptitude, to include Google sites and research, MS Office (Outlook, Word and Excel) and Adobe Acrobat.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills
- Typing proficiency: 40-60 wpm
- Property Management Industry experience is a plus, but is not required.

Additional Information

Additional information

Training for this position will last approximately 2 weeks (part-time hours), and will then increase to a full-time position.

Interested applicants must be available to train between 9am-4pm (Monday-Friday) for 4-6 hours a day. Full time hours will be between 8am-8pm (Monday-Friday), and some Saturdays are required.

Casual dress code and a great work environment

Job Type: Full-time

Salary: From $17.00 per hour

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