Client Services

1 month ago

Berwyn, United States Trinity Health Full time
Employment Type:
Part timeShift:
Evening Shift

Description:
Loyola Medicine, treating the whole person with compassion-to "also treat the human spirit." Come join the Laboratory Client Service Call Center Team at Loyola Medicine-MacNeal Hospital

Our Vision

As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life.

Regional call center-Laboratory client services

Shift: Evenings

Monday- Friday

4:00pm - 10:30pm

About the Job

In this role, The Laboratory Liaison will be responsible for daily support of Laboratory Call Center operations and will provide communication between the various laboratory sections and laboratory customers. Customers include patients, physicians and nursing staff located in inpatient units, LUHS ambulatory facilities, home health agencies and outside clients.

Here is what you'll do
  • Receives telephone calls from laboratory customers including nurses and physicians regarding questions or concerns with laboratory services. The Liaison effectively responds to these concerns, identifies and performs the steps necessary for problem solving, Triages complex problems to the Lead Liaison, Laboratory Directors or Manager, as appropriate.
  • Contacts patients to explain the need for specimens to be re-collected. Exhibits compassion and understanding and ensures that the patient understands the need and options for repeat specimen collection. Problem solving, Triages complex problems to the Lead Liaison, Laboratory Directors or Manager, as appropriate.
  • Provides laboratory test results to customers including nurses and physicians in the hospital, ambulatory facilities, home health and outside clients. Advises customers on specimen collection requirements and test turnaround times for tests performed in LUHS laboratories and at outside reference labs.
Here's what you''ll need

Required:
  • High School Diploma plus training acquired through work experience or education
  • 1-2 years of previous job-related experience
  • Details: Prefer individuals with customer service experience in a healthcare setting
Perks & Benefits
  • Benefits from Day One (Medical and Dental)
  • New- "Daily Pay"
  • Competitive Shift Differentials
  • Career Development
  • Tuition Reimbursement
  • Participation in the Public Service Loan Forgiveness Program
  • 403(b) with Employer Match
  • On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
  • Referral Rewards
  • Perks Program
Our Promise to You

Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community, which believes in giving back to those we serve.
  • We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities
  • We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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