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Post Shipment Service Specialist

2 months ago

Berwyn, United States Powell Industries Full time
Position Summary

Responsible for the arrangement of support and the management of Repairs & Warranty activity including Job Completions after a job ship to achieve high levels of customer satisfaction. Effectively assist the Powell Industries, Inc coordinate with the customers in respect of warranty and repairs for completion of work & replacements. This position does not allow for sponsorship or relocation assistance.

Supervision

NONE

Essential Responsibilities

• Coordinate product returns with internal and external departments and customers, ensuring appropriate records /databases / systems are maintained.

• Coordinate warranty and other claims with internal and external departments and customers, ensuring appropriate records /databases / systems are maintained.

• Coordination of supplier recall and safety notices

• Provide and co-ordinate Product Warnings and Safety Notices.

• Provide all warranty reports to Quality for responsibility of warranty issues.

• Provide first line support and help for both internal and external customer inquiries.

• Take and manage customer calls after hours to mitigate issues that are urgent.

• Preparation and promotion of materials for sales and repairs to assist in department development.

• Key decision making for cost effective solutions

• Provision of internal & external support as required

• Maintain and develop excellent working relationships with company agents and customers with appropriate documentation.

• Effectively utilize all aspects of IT & telecommunications

• Produce & maintain archive information as required

• Prioritization, control and co-ordination of work.

Minimum Qualifications

• High School Diploma or general education diploma

• 0-3 years of experience with switchgear and/or other electrical equipment

Skills, Abilities & Other Requirements

• The ability to effectively communicate using both verbal and written communication that delivers high levels of confidence in those dealt with internal and external.

• A relevant technical background.

• The ability to meet the expectation of both internal and external customer, clients and suppliers through a sound understanding of their requirements, being responsive to their needs and exceeding their requirements.

• The ability to think through and adopt a clear, sensible approach to planning, prioritizing and organizing tasks and activities to meet deadlines and targets. Makes most efficient use of time and other resources.

• The ability to pragmatically solve problems using varied approaches and considering all relevant factors and options before making a decision/taking action.

• The ability to encourage team working within own function and the broader business.

• The ability to demonstrate energy, drive, commitment and dedication to achieving both own and company success.

• Proactive in approach, resilient under pressure, ability to maintain clarity and vision, and possesses a strong results orientation.

More Information

This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.

About Us

In our 70+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated and assembled to customer specifications

Powered by Innovation - Powell's culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story, and let us help you write yours. Hard work pays off in all of our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted.

We are an Affirmative Action and Equal Opportunity Employer/Vet/Disability

If you need an accommodation in the hiring process, you may contact . Application status inquiries will not be accepted in this manner.