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Patient Care Coordinator-Surgical Sales

1 month ago

Beverly Hills, United States Ideal Face and Body Full time

Job description

About Us: Ideal Face & Body is a premier plastic surgery office located in the prestigious golden triangle of Beverly Hills. We are renowned for delivering excellence in cosmetic surgery and aesthetic treatments with the highest level of patient care. We focus on enhancing our clients confidence and well-being through transformative procedures tailored to their needs and goals.

Job Overview:

Ideal Face & Body is looking for an experienced Surgical Sales Consultant to join our plastic surgery practice. You must be living in California and have a proven track record of meeting or exceeding high sales goals. The position is an in-person role at our office located in Beverly Hills. The ideal candidate will be able to provide concierge-level service on the first phone call, through consultation, and surgery. The ideal candidate is also a compassionate professional with a strong background in aesthetics and a deep understanding of plastic surgery procedures. You must excel at consultative sales and have a proven track record of success in meeting sales targets, preferably in the luxury/high-end market space. We seek sharp, motivated people who come with experience, are open to learning, are fast on a computer and love to work with people in a sales capacity. Our office provides the highest standards of patient care, customer service, and great bedside manner. The successful candidate reflects the high quality of the practice in terms of professional appearance, communication, demeanor, and education. Candidates must have outstanding sales, leadership, organizational, and relationship building skills.

QUALIFICATIONS:

  • 2+ years in a consultative sales role.
  • Ability to hit at least 200+ patient contacts per week.
  • Superb hustle.
  • Strong organizational and follow-up skills.
  • Proficient in Google Sheets, Google Docs, and EMR systems.
  • Ability to run reports and track data.
  • A positive attitude and willingness to jump in to assist with additional tasks.
  • Strong written and verbal communication skills.
  • Bachelors degree is required.
  • Experience in aesthetics, healthcare, or customer service is a plus.
  • Excellent communication, emotional intelligence, and interpersonal skills. Strong ability to build rapport and maintain patient confidentiality is a must.
  • Knowledge of Care Credit and Alphaeon financing is a plus.

Responsibilities

  • Conduct thorough, patient-centered consultations to assess clients needs, goals, and concerns. Provide detailed information on procedures, risks, benefits, and recovery timelines.
  • Patient Education: Clearly explain procedural options, post-operative expectations, and costs. Answer any questions to ensure patients feel confident and well-informed.
  • Sales & Scheduling: Assist patients in making decisions by outlining all services and available options. Coordinate and schedule pre-op, surgery, and post-op appointments.
  • Administrative Support: Maintain accurate patient records and documentation. Collaborate with the medical and administrative teams to ensure seamless patient care. Utilize Google Sheets to document patient interactions and maintain accurate records of our leads.
  • Keep daily tracking and record of surgical sales.
  • Demonstrate strong communication skills to explain complex surgical options clearly.
  • Lead and collaborate with the surgical team to ensure seamless operation and patient care.
  • Drive sales initiatives by promoting services and fostering relationships with potential clients.
  • Personal Qualities: Compassionate, empathetic, and detail-oriented. Must maintain a professional appearance and demeanor suited to a Beverly Hills practice.

This is a full-time position. In addition to base salary there is an opportunity for bonus, with strong 6-figure potential in year one.

This role is essential for ensuring high-quality patient care in the field of plastic surgery. If you are dedicated, detail-oriented, and eager to contribute to a dynamic cosmetic team, we encourage you to apply.

Job Type: Full-time

Pay: $26.44 - $28.85 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Employee discount
  • Free parking
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

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Application Question(s):

  • Do you live within 15 miles from Beverly Hills?
  • Do you have experience with surgical sales?

Education:

  • Bachelor's (Required)

Experience:

  • Sales: 2 years (Required)
  • Customer service: 2 years (Preferred)

Ability to Relocate:

  • Beverly Hills, CA 90212: Relocate before starting work (Required)

Work Location: In person