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Service Lead
2 months ago
Job Details
Job Location
Westfield Galleria at Roseville - Roseville, CA
Position Type
Part Time
Salary Range
$17.00 - $17.00 Hourly
Description
Lolli & Pops Service Lead/Keyholder
Joining our team will be the sweetest decision you'll ever make
At Lolli & Pops, we believe that candy is so much more than just candy. It has the power to say thank you, I love you, I celebrate you. And at its heart, candy Spreads Joy with Bits of Optimism. We offer an optimistic culture, a fast-paced work environment, and of course a sweet discount on sweet treats. We consider ourselves a
Company of Firsts
which means we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.
As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day:
Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
Keep your team focused on guest engagement, sampling and sharing product knowledge
Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
Assist in training, developing and motivating team members
Assist the Store Manager with paperwork, ordering, inventory management
Maintain visual and merchandising standards and ensure store cleanliness
Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
Be a champion of Lolli & Pops inside and outside of the store
Must be able to lift up to 25 pounds
While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams:
Exceptional interpersonal skills: you are energized by working with people, both guests and your team
A passion for meticulous quality: you understand that strong organization creates a highly efficient team
A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential
An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference
The desire to problem solve: you like finding problems and fixing them
The ability to multitask: you can prioritize and execute at many different tasks each day
A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work
Flexible availability: you want to work at our busiest times, and flex your availability to meet the needs of the business
Our Company values are important to us We are:
Guest-icated
our guests are at the heart of everything we do
Collaborative
we are a joyful mix of unique individuals working together
Agile
we are flexible and open to change in order to be the best we can be
Authentic
we honor what's real and authentic and give feedback from the heart
Betterment
we have a never ending drive to continuously improve
We can't wait to meet you
Lolli
&
Pops
is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
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