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2 months ago

Tallahassee, United States Interior Logic Group, Inc. Full time

Looking to build your career and design your future? You have come to the right place. Summary The primary responsibility of the Customer Service Representative role is to provide exceptional service between the customer and organization, by ensuring accurate order entry, and addressing customer needs and concerns. Essential Functions Provide timely and accurate order entry, receiving orders by phone, email or online systems Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams Reconciles completed work orders for billing department in preparation for invoicing Other clerical or administrative duties as needed Skills And Qualifications 1+ Year of customer service or related experience Proficient data entry, comfortable with computers, and ability to learn new systems Accuracy, attention to detail, and effective multitasking skills Team player with the ability to work with internal and external customers professionally and courteously to resolve time sensitive issues Job Competencies Basic technology skills, including MS Office Suite Strong communication skills, including written communication High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others Work Environment And Physical Requirements Monday - Friday position, during business hours Ability to work at a computer for long periods of time Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. #J-18808-Ljbffr