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Customer Service Representative

4 months ago


Ashland, United States Atlas Bolt & Screw CO Full time

Atlas Bolt & Screw Company LLC

Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Position Summary: Builds rapport and serves customers by providing product and service information; accurately processes customer orders in a timely manner; and resolves product and service problems by performing the following duties:

Essential Duties and Responsibilities:

  • Assist customers by phone or in person; build a rapport with customers through friendly, engaging communication.
  • Enter orders into computer system; check stock; complete paperwork to fill order.
  • Track orders and update customers to ensure good customer service.
  • Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Process and get approvals for customer adjustments.
  • Communicate with Sales Executives on current status of accounts and potential expansion of customers business.
  • Perform clerical duties when needed (including some purchasing).
  • Other duties as assigned.

Qualifications

  • Associates Degree or equivalent, OR 2+ years of related experience.
  • Excellent verbal communication skills and telephone manner.
  • Ability to resolve conflict.
  • Experience working with customer support.