Onsite/Remote Support Systems Engineer

4 weeks ago

Brea, United States WAMS, Inc Full time

Job DescriptionJob Description

WAMS, Inc., an innovative, reputable, and fast-growing IT consulting company, has an exciting career opportunity for a highly motivated Help Desk Engineer – Level 2/3.

We are a premier Managed Service Provider, Microsoft Gold CSP (Cloud Service Provider) and Citrix Silver CSP to the legal and small-medium business communities, providing technology solutions to law firms and businesses throughout Orange and Los Angeles Counties. We onboard approximately 2-3 new clients monthly and our business continues to scale. As the company is involved in installations and support of numerous types of hardware solutions and software applications, we are seeking a candidate with the skills and experience to be productive on day one.

The ideal candidate will have a minimum of 3-5 years' prior experience, preferably with an MSP, driven and self-motivated and proficient working knowledge of the following technologies:

ALL recent versions of MS Windows Server

Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN

Citrix Cloud, Citrix Virtual Apps and Desktops

Experience with IAAS Platforms such as AWS and Azure

MS Exchange Server (2007-2019) and Office 365 hosted solutions, including migrations from prior versions and cloud Exchange deployments

Moderate MS SQL Server database management

VMware vSphere management, including new implementations and migrations from prior version

HPE servers and storage solutions including Nimble SAN, MSA Storage

Networking experience including configuring VLANs, experience configuring and supporting managed Layer II/III switches

SonicWALL NSv, NSA- and TZ-series firewalls

Network assessment and documentation with solution recommendations

Additionally, the ideal candidate will also possess:

Ability to travel within Orange and Los Angeles Counties

Experience with MSP environment highly desirable

Ability to work independently, be self-motived and manage time effectively

Experience with law firm-specific application suites and legal macro packages

Project management and experience completing network infrastructure rollouts

Available for after hours, weekly rotations for on-call and maintenance support. (After hours work is necessary to ensure systems are up and running.)

Experience identifying and resolving security vulnerabilities in a customer's network

Familiarity with ConnectWise PSA and Ninja RMM platforms

Experience using IT Glue (or equivalent) for System Documentation

Ability to maintain client confidence and protect operations by keeping information confidential

Proven analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to keep calm and work well under pressure, to think critically and resolve issues

Current technical certifications in Microsoft solutions, Azure, Citrix, SonicWALL, VMware, and/or CISSP would be highly desirable.

Our team of Help Desk Engineers work closely with clients, as well as our Engineers. Communication, patience and customer service skills are essential. While our client base is primarily located in Los Angeles and Orange counties, we are currently looking to fill one position for the Orange County area. While Help Desk Role is handled remotely, we are looking for someone who would be open to going on-site on an as-needed basis. Occasional travel in the Los Angeles and Orange County areas may be required. Expense reimbursement for travel and parking is provided.

We provide our employees with a generous compensation package, which includes a competitive salary and comprehensive benefits. The benefits package includes paid

vacations/holidays/personal

time, medical, dental and vision insurance, 401(k) plan with employer-paid matching contributions, profit sharing, and company-funded life insurance.

If interested, please email your resume to

careers@wamsinc.com

and include salary history and requirements. During this phase of our recruiting effort, we will not be able to accept telephone calls. Only those candidates meeting the requirements will be contacted. No recruiters please.

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