Customer Service Specialist, Business-to-Business
1 month ago
We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job Purpose
The AkzoNobel Coatings Customer Service Specialist is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as provide positive brand experiences to all customers. The Customer Service Specialist partners with customers and AkzoNobel Sales Team delivering a differentiated customer sales order fulfillment experience.
Job Responsibilities
- Responsible for all aspects of sales order management and fulfillment delivering on commitments.
- Solid communication with internal and external customers, including cross-functional collaboration with Sales, Manufacturing, Logistics, and other functions to resonate the customer's voice throughout our business and facilitate a high level of customer satisfaction.
The Customer Service Specialist, using exceptional verbal and written communication and presentation skills, is able to build and maintain lasting relationships with customers, having strong knowledge of sales principals, problem resolution, and success in qualifying and supporting the on-boarding of opportunities.
- High school diploma or equivalent required. Associate of Science or Bachelor of Science degree in related field preferred.
- 3-5 years' experience in customer services and/or sales support in a paints and coatings industry or related business-to-business industry.
- Strong knowledge of sales principles, practices and techniques.
- Excellent customer service orientation with effective communication and presentation skills. Must be able to manage stakeholders.
- Effective organizational, time management and decision-making skills.
- Basic understanding of financial concepts related to sales and customer services.
- Proficient in Microsoft Office and SAP or similar Enterprise Resource Planning (ERP) software.
- Ability to Adhere to all applicable corporate as well as site policies/procedures with regards to personal conduct/Health, Safety and Environmental (HSE) standards, acting in compliance with all regulations.
Total Compensation
This position will be paid an annual base salary with eligibility for overtime for hours worked 40+ in a given work week. This position is also eligible for an annual bonus and employee benefits that are effective the first day of employment.
Perks for Joining AkzoNobel
401K retirement savings with 6% company match •Annual bonus •Medical insurance with HSA •Dental, Vision, Life, AD&D benefits •Generous vacation, personal and holiday pay •Short and Long-Term Disability •Paid Parental leave •Career growth opportunities •Active Diversity and Inclusion Networks •Employee referral bonus •Employee appreciation days
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
Requisition ID: 39159
We have other current jobs related to this field that you can find below
-
Strongsville, United States AkzoNobel Full timeWe’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe....
-
Strongsville, United States AkzoNobel Full timeWe’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe....
-
Strongsville, United States AkzoNobel Full timeWe’ve been pioneering a world of possibilities to bring surfaces to life for well over years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re...
-
Business Support Specialist
2 months ago
Strongsville, United States Acuative Corporation Full timeJob DescriptionJob DescriptionThe Benefits of working with AcuativeAcuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. • Comprehensive benefits plan including: Health, Dental, Vision• Flexible spending, Dependent Care and Healthcare...
-
Business Support Specialist
4 weeks ago
Strongsville, United States Acuative Corporation Full timeJob DescriptionJob DescriptionThe Benefits of working with AcuativeAcuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. • Comprehensive benefits plan including: Health, Dental, Vision• Flexible spending, Dependent Care and Healthcare...
-
Business Support Specialist
4 weeks ago
Strongsville, United States Acuative Corporation Full timeJob DescriptionJob DescriptionThe Benefits of working with AcuativeAcuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. • Comprehensive benefits plan including: Health, Dental, Vision• Flexible spending, Dependent Care and Healthcare...
-
Customer Experience Specialist
4 weeks ago
Strongsville, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Business Analyst
2 weeks ago
Strongsville, Ohio, United States Foundation Software Full timeJob DescriptionJob DescriptionThe Business Analyst plays a pivotal role within our product development team, tasked with uncovering, documenting, and validating requirements for software feature development. They excel in translating product vision into detailed specifications and user stories, bridging the gap between business and development teams. Through...
-
Director of Business Development
2 weeks ago
Strongsville, Ohio, United States Spartronics Full timeJob Type Full-time Description Spartronics is more than just a company. We have great facilities, a dedicated and talented team, tremendous capacity and capabilities, and longstanding customers who need us. Now, it's all about driving forward with a winning strategy that builds on our strengths to create growth for our - customers, shareholders and...
-
Strongsville, United States Eurofins Scientific Full timeOur CES team members are proactive, fast-paced problem-solvers who enjoy driving tasks & projects to completion. They enjoy being able to assist customers with superior service and go out of their way to ensure all questions and concerns are resolved Customer Engagement, Customer Service Representative, Customer Service, Specialist, Entry Level,...
-
BDC Customer Care Specialist
2 weeks ago
Strongsville, United States Serpentini Chevrolet of Strongsville Full timeJob DescriptionJob DescriptionJob Summary: We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. BenefitsHealth, dental, and vision insurance401(k) planPaid time...
-
BDC Customer Care Specialist
4 weeks ago
Strongsville, United States Serpentini Chevrolet of Strongsville Full timeJob DescriptionJob DescriptionJob Summary: We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. BenefitsHealth, dental, and vision insurance401(k) planPaid time...
-
Line of Business Risk Specialist Senior
2 weeks ago
Strongsville, United States The PNC Financial Services Group, Inc Full timePosition Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...
-
Business Development Center Representative
3 months ago
Strongsville, United States Acuative Corporation Full timeJob DescriptionJob DescriptionBusiness Development Center Representative- (BDC) Inside SalesAre you outgoing, energetic, love working with people and want to start your career with an industry leading company in Information Technology? Acuative has an exciting opportunity for an Inside Business Development Representative (IBDR) to support our mid-market...
-
Customer Service Associate
2 months ago
Strongsville, United States Rebel Convenience Stores Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...
-
Business Analyst
4 weeks ago
Strongsville, United States Foundation Software Full timeJob DescriptionJob DescriptionThe Business Analyst plays a pivotal role within our product development team, tasked with uncovering, documenting, and validating requirements for software feature development. They excel in translating product vision into detailed specifications and user stories, bridging the gap between business and development teams. Through...
-
Customer Service Representative
2 weeks ago
Strongsville, United States The Reserves Network Full timeJob DescriptionJob DescriptionCustomer ServiceThis is a great job with a future! Do you have solid computer skills, customer service skills and a great attitude. Our customer is a leader in the distribution of aftermarket auto parts located in Strongsville, OH. This is a very busy time as the automotive industry ramps back up and they need an energetic and...
-
Customer Service Representative
4 weeks ago
Strongsville, United States Kurtz Bros Inc. Full timeJob DescriptionJob DescriptionBenefits:Return Bonus401(k)401(k) matchingEmployee discountsFlexible schedulePaid time offTraining & development At Kurtz Family of Companies WE MAKE THE GOOD EARTH BETTER. Family owned and operated for 75 years, we pride ourselves in WASTE TO REUSE, and keeping our environment GREEN. We are looking for highly motivated,...
-
Patient Service Specialist
1 week ago
Strongsville, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Strongsville Family Health & Surgery Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care and a wide array of specialties providing patients with the world-class care Cleveland Clinic is known for. Here, you will work alongside passionate and...
-
Pizza Maker: Customer Service
4 weeks ago
Strongsville, United States Domino's Franchise Full timeJob DescriptionJob DescriptionCompany DescriptionWelcome to Mile High Pizza Company doing business as Domino's! Locally owned and operating in Cleveland, Akron, Mansfield, and Columbus, OH. Since the start of 2020, we have grown our number of locations by over 400%! We can do that because we are a people first company. Our team drives our ability to...
