Senior Product Manager, Affiliate Services Lead

1 month ago

Chicago, United States Rakuten Group, Inc. Full time
Job Description:

We're open to hiring for this position in the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MD, MA, MN, NV, NJ, NY, OH, OR, PA, TX, UT, VA, WA, WI.

SUMMARY

Rakuten Advertising leads the industry in delivering performance-driven ad solutions that help the world's top brands connect with unique, highly engaged audiences - from first impression to final sale. Our experienced full-service team leverages our global ecosystem and dedicated media properties to create strategic, creative ad experiences that drive engagement, action, loyalty, and value.

To ensure that our services remain a core part of our offering, Rakuten Advertising is looking for an experienced Product Manager to refine and productize new and existing service offerings that complement our cutting-edge technology so that our clients can continue to achieve their affiliate, influencer, and other digital marketing goals.

RESPONSIBILITIES

The Senior Product Manager, Affiliate Services Lead will play a leading role in building out our portfolio of strategic and technical services that deliver rapid growth for our affiliate and influencer offerings. To accomplish this, you will be responsible for:

  • Developing Rakuten Advertising's client services offering strategy in alignment with our portfolio of products and services.
  • Identifying new opportunities for our strategic and advisory services by collecting and analyzing market data, conducting customer research, and testing new services in North America, Europe, and Asia Pacific.
  • Drafting the vision, strategy, and execution of our services and helping to define our product roadmap.
  • Collecting customer, sales, and marketing feedback to refine service offerings in-flight and maximize adoption.
  • Instituting agile-like processes to develop concepts and roadmaps and synthesize user insights into actionable requirements, user stories, and specifications.
  • Analyzing metrics to inform product success and evolution to ensure our services provide an exceptional experience.
  • Implementing operational excellence by building processes around a robust analytics set that supports high service quality.
  • Collaborating with product marketing and other stakeholders on the GTM strategy that encompasses Rakuten's ecosystem of sister companies and partners to drive adoption across shared global clients.
REQUIREMENTS
  • Minimum of 8 years' experience in digital advertising or client services in a B2B environment.
  • Program management and cross-functional/cross-business execution experience.
  • Minimum 5 years of Product Management or Consulting Experience, including uncovering customer insights, defining services' value proposition, setting pricing, and testing and launching new services across regions.
  • Collaboratively and objectively assesses benefits, costs, and viability of proposed services and drives alignment across a diverse group of stakeholders.
  • Strong written and verbal communication skills, including the ability to present ideas to the senior leadership of Rakuten and customers.
  • Experience in supporting sales and solutions architects.
  • Proven track record in engaging and managing B2C clients in diverse profiles (large-multinational, small-local) and various industry/verticals.
  • BS/BA degree - technical field preferred.
  • Experience working in the ad tech space; affiliate marketing a plus but not required.


Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed Speed Speed - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

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