Customer Satisfaction Agent
2 weeks ago
**Job Listing: Customer Satisfaction Agent**
Location: Los Angeles, CA
Job Category: Administrative Support
Position Type: Full Time
FLSA Status: Non-Exempt
Department: Customer Service
Position Description:
Job Summary:
* Responds to customer service and rate quote inquiries in a proactive manner in order to provide the highest level of service, ensuring total customer satisfaction.
Job Responsibilities:
* Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD request or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt.
* Enters bookings into the system when called or emailed in from the customer.
* Prepare any special billing information requested.
* Investigates problems noted with customers, responds and takes corrective action to avoid similar problems in the future.
* Investigates cubing discrepancies and determines who is correct then forwards the results of any "judgmental" situations with respect to its dock errors or changes for billing purposes to the Customer Service Manager for review and ultimate resolution should it exceed Supervisor authority.
* Recommends steps to strengthen procedures in any given area of Customer Service when the procedures in effect are noted to be inadequate or weak.
* Supplement training to sales and rate personnel (as assigned).
Preferred Qualifications
* 2+ years of transportation
* 3+ years of customer service '
* Proven customer support experience
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize and manage time effectively
* High school diploma; college degree preferred
We are proud to offer the following benefits :
* Bonus (discretionary)
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Free Life insurance
* Paid time off (vacation & sick)
* Vision insurance
* FSA
* Voluntary Benefits (Hospital, Accident, Life and Critical Illness)
-
Customer Service Representative
6 days ago
Los Angeles, United States Galit Fuller - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Customer Service Representative
5 days ago
Los Angeles, United States Paul Major - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewI am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your...
-
Customer Relations Representative
5 days ago
Los Angeles, United States Rita Hagopian - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewI am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your...
-
Customer Relations Representative
5 days ago
Los Angeles, United States Jimmy Ramirez - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent Jimmy Ramirez located in San Pedro CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Customer Service Representative
15 hours ago
Los Angeles, United States Joyce Emerson-Greenberg - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Opportunity for advancementPaid time offTraining & development Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm...
-
Remote Customer Support Agent
2 weeks ago
Los Angeles, United States Serenity Trails Travel Co Full timeJob Title: Remote Customer Support Agent Job Type: Part-Time/Full-Time Available Company Overview: At Serenity Trails Travel Co, we specialize in providing comprehensive travel solutions tailored to meet the unique needs of corporate clients. As a leading travel agency, we are committed to delivering exceptional service and ensuring seamless travel...
-
Remote Customer Support Agent
2 weeks ago
Los Angeles, United States Serenity Trails Travel Co Full timeJob Title: Remote Customer Support Agent Job Type: Part-Time/Full-Time Available Company Overview: At Serenity Trails Travel Co, we specialize in providing comprehensive travel solutions tailored to meet the unique needs of corporate clients. As a leading travel agency, we are committed to delivering exceptional service and ensuring seamless travel...
-
Customer Service Agent
4 weeks ago
Los Angeles, United States M. Coast Enterprise Full timeOur organization works with influential Fortune 100 and 500 companies in the telecommunications field. Our goal is to provide benefits to low-income households. We are part of making an impactful marketing campaign that can positively alter various lives in the community. We need team members to assist us in several Customer Service Agent roles. The Customer...
-
Rental Agent
1 month ago
Los Angeles, United States Airport Van Rental Full timeAVR Van Rental is the largest car rental company in America to specialize in renting vans. We offer competitive pay, an exciting work environment, and a family-oriented culture. We are excited to offer a car rental agent position at our LAX flagship location. This position greets our guests, performs check-in processes, and exemplifies an upbeat,...
-
Insurance Customer Service Agent
1 month ago
Los Angeles, United States Hoda Hasheminejad-Farmers Insurance Agency Full timeJob DescriptionJob DescriptionJoin Hoda Hasheminejad-Farmers Insurance Agency, a customer-centric insurance agency serving TARZANA, California. As a hybrid remote team, we combine the convenience of remote work with the personal touch of a local presence in TARZANA. We take great pride in providing exceptional service to our clients and building long-lasting...
-
Customer Service/sales Agent
5 days ago
Los Angeles, United States Fred Loya Insurance Full time**NOW HIRING IN ALL OF THE LOS ANGELES AREA** CUSTOMER SERVICE SALES AGENT $17.00 to $20.00 per hour!!! **+ MONTHLY INCENTIVES** **+$1,000 Sign on Bonus** (Restrictions Apply/Inquire for details) If you are currently a **LICENSED INSURANCE AGENT**: - We will pay you based on your experience Join our Team for **MORE PAY** and **MORE** **BENEFITS!!** -...
-
Call Center Agent
11 hours ago
Los Angeles, United States Story Lane Box Full time**Position Title**: Call Center Agent **Department**: Customer Service **Reports To**: Call Center Supervisor **Location**: Story Lane Box **Type**: Full-time Job Summary As a Call Center Agent, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding customer service, resolve issues, and...
-
Customer Account Manager
2 weeks ago
Los Angeles, United States The Website Agent LLC Full timeJob Description Job Description Welcome to the Posting Agent/Website Agent. We are social media management company in the real estate industry. Our company has exploded in the last two years servicing now 3,000+ clients across 20 states. We need more team members to join us on this path! We are seeking a Customer Account Manager to join our team! You will...
-
Customer Account Manager
2 weeks ago
Los Angeles, United States The Website Agent LLC Full timeJob Description Job Description Welcome to the Posting Agent/Website Agent. We are social media management company in the real estate industry. Our company has exploded in the last two years servicing now 3,000+ clients across 20 states. We need more team members to join us on this path! We are seeking a Customer Account Manager to join our team! You will...
-
Freelance Customer Chat Support Agent
2 weeks ago
Los Angeles, California, United States Work from Home Board Full timeWe are currently searching for a Live Chat Agent.The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients.This person will interact daily with visitors on our clients' websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time.What you...
-
Customer Account Manager
2 weeks ago
Los Angeles, United States The Website Agent LLC Full timeJob DescriptionJob DescriptionWelcome to the Posting Agent/Website Agent. We are social media management company in the real estate industry. Our company has exploded in the last two years servicing now 3,000+ clients across 20 states. We need more team members to join us on this path!We are seeking a Customer Account Manager to join our team! You will...
-
Remote Customer Support Agent
2 weeks ago
Los Angeles, United States SVH Travel Full timeJob Description: Remote Customer Support Agent Department: Hospitality Summary: We are seeking a Remote Customer Support Agent to join our team in the Hospitality industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and guests. This is a remote position that offers flexibility and...
-
Remote Customer Support Agent
11 hours ago
Los Angeles, United States SVH Travel Full timeJob Description: Remote Customer Support Agent Department: Hospitality Summary: We are seeking a Remote Customer Support Agent to join our team in the Hospitality industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and guests. This is a remote position that offers flexibility and...
-
Customer Service Agent- Alamo- Lax Airport
1 week ago
Los Angeles, United States Enterprise Mobility Full timeEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...
-
Receptionist - State Farm Agent Team Member
6 days ago
Los Angeles, United States Julie Montenegro - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...