Rental Agent

2 weeks ago

Los Angeles, United States Airport Van Rental Full time

AVR Van Rental is the largest car rental company in America to specialize in renting vans. We offer competitive pay, an exciting work environment, and a family-oriented culture. We are excited to offer a car rental agent position at our LAX flagship location. This position greets our guests, performs check-in processes, and exemplifies an upbeat, team-oriented attitude.
- Car Rental Agent has a strong emphasis on selling and revenue maximization on core products.
- Car Rental Agent will achieve personal sales goals while supporting the goals of the team.
- Rental Agent will work in a fast-paced sales environment, providing helpful, quality customer service and sales, while enhancing the customer’s rental experience
- Car Rental Agent creates a positive customer service experience by listening to and identifying customer needs. Providing accurate information Ensuring overall customer satisfaction and service.
- Rental Agent qualifies and processes customer rentals with accuracy and attention to detail.
- Car Rental Agent will resolve customer issues and concerns professionally using effective customer service techniques.
- Rental Agent maintains appearance appropriate for providing best in class customer service in accordance with established guidelines.
- Car Rental Agent will engage customers in a courteous professional manner
- Rental Agent completes the reservations or change process expeditiously
- Car Rental Agent answers general customer questions, resolving customer complaints/issues, and servicing customer questions/requests on existing reservations.

**Rental Agent PHYSICAL REQUIREMENTS**:_**(with or without accommodation)**_
- Rental Agent must be able to stand for long periods of time
- Car Rental Agent must be able to spend long periods of time in front of a computer
- Rental Agent needs to spend time making repetitive motions
- Car Rental Agent must be able to walk, stoop, bend, climb

**Qualified applicants for Car Rental Agent will have the following**:

- Car Rental Agent has an eagerness to learn and develop
- Rental Agent has a valid driver's license with a record in good standing
- Car Rental Agent is punctual and can handle a standing work schedule with timeliness and reliability
- Rental Agent can provide customer service with professionalism and positive attitude.

COVID-19 considerations:
We have thorough social distancing guidelines at our location. Additionally, we have installed plastic shield workstations to protect all our employees. We have been successful in keeping our employees safe from COVID

Pay: From $16.78 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Compensation package:

- Commission pay

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Ability to Relocate:

- Los Angeles, CA 90045: Relocate before starting work (required)

Work Location: In person

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