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Claims Specialist
3 months ago
SUMMARY:
The main function of the loan processor is to ensure timely, complete, and accurate packaging of all loans originated by loan officers.
RESPONSIBILITIES:
- Gather information and take each file from pre-approval to closing.
- Verify loan documents including income credit appraisal and title insurance.
- Collect required documentation, review file documentation, and make sure all items needed are requested.
- Ensure that all loan documentation is complete, accurate, and complies with company policy.
- Establish, maintain, and update files, databases, records, and other documents for recurring internal reports.
- Act as a liaison between the borrower, underwriter, loan originator and lender.
- Contact and communicate with clients by telephone, e-mail, or in-person.
- Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators.
- Generate daily/weekly/monthly reports, with analysis and recommendations
- Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
- Ensure that all projects have required documentation as they move through the project tollgates
- Communicate to Product Liability leadership on project status and escalation/decision points
- Works cross functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks.
REQUIREMENTS:
- Basic knowledge in lending and the real estate industry.
- Excellent written and verbal communication.
- Strong attention to detail.
- Ability to handle multiple tasks with frequent interruptions.
- Knowledge of basic accounting processes and procedures.
- Basic computer skills including Microsoft Office.
- Proficient in Excel, Customer Service and/or Claims Experience, Great Communication Skills (Written and Verbal).
- High school diploma or GED required.
- Bachelors degree in business or related field preferred.
- 3-5 years experience required.
- Experience working with and influencing cross-functional teams.
- Experience communicating with mid to top-level leaders (status reports, emails, presentations, F2F).
- Experience working within the insurance and/or home appliance industry a plus.
- Experience with product development or testing a plus.
- Experience working in a complex and wide organization and department.
- Claims Adjuster License a plus.
- Takes project ownership and possess leadership qualities with an entrepreneurial approach.
- Explain reports and analysis to all levels of the organization.
#ind123
We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.