Director of Donor Services
4 weeks ago
Mn Adult & Teen Challenge is seeking a Director of Donor Services to join our team in helping transform lives. When you work for MnTC, you're a part of culture recognized for work life balance, supportive managers and employee appreciation
"At MnTC, I'm a part of a family team; I get to make a difference in the lives of others, and I feel valued & appreciated." - current employee who's been with the organization for 24+ years
Job Summary: Oversee and manage gift processing, system-generated donor communications, and
donor & revenue analysis reporting using Raiser's Edge. Supervise Donor Relations gift entry
staff. Develop the Annual Fund plan and ongoing strategies for managing the acquisition,
retention and re-engagement of lapsed donors for the Annual Fund.
Essential duties and responsibilities:
Donor Database Administration:
•Manage administrative rights and provide training and assistance for all users.
•Supervise and assist Donor Accounts Coordinators on routine gift processing and new initiatives
related to gift processing, acknowledgements, donor communication and record keeping
•Develop and maintain a procedure manual for all entry processes on Raiser's Edge
•Create and maintain all tables, funds, appeals, mailing templates, global updates. Serve as
technical expert on all Blackbaud and integrated software such as Classy fundraising, Luminate
Online, Omatic, etc.
•Create routine and one-off reports, mailing lists, and data analysis as needed
•Work closely with Marketing team on joint-systems donor communication processes.
•Implement/maximize use of RENXT capabilities to assist gift officers in maintaining and
cultivating strong donor relationships.
•Manage donor contacts, address changes, relationships and event participation to aid in specific
solicitations and cultivation strategies.
•Be the lead on researching and implementing integration of other online systems including online
giving, peer-to-peer fundraising, text-to-give, e-mail communications, e-newsletters, silent
auction mobile bidding, etc.
•Coordinate with Finance department on month-end reconciliation and reporting.
Annual Fund Management:
•Create and implement a comprehensive Annual Fund plan to address acquisition, retention, and
lapsed donor re-engagement for the Annual Fund campaign
•Re-evaluate current processes, communications and strategies for relevance and possible areas for
improvement
•Research and recommend un-tapped opportunities to further engage Annual Fund donors
•Periodically measure the effectiveness of current campaign strategies
•Be the gate-keeper of insuring all campaign initiatives are carried out on a timely basis including
month-end and year-end closing processes.
•Assist in annual revenue budgeting process as needed
•Review and approve marketing pieces related to Annual Fund communications
•Keep supervisor informed of high-level strategies and new initiatives
Other:
•Participate during events to insure the success of fundraising activities
•Assist with Development department initiatives on donor cultivation activities
•Maintain professional standards of appearance and conduct at all times
•Other duties as assigned by Sr. VP of Development
Knowledge, Skills and Abilities:
•Computer literacy in using, maintaining, and report writing on The Raiser's Edge
•Teaching skills to assist staff members on how to use Raiser's Edge NXT
•Excellent written and verbal communication skills; individual and group presentations skills
•In-depth knowledge of Microsoft Excel with the ability to export and import data as needed for
various projects including global changes for entire database
•Highly organized with extreme attention to detail, ability to problem-solve, set priorities and
complete work on time with a high level of accuracy
•Self-starter with the desire and ability to work independently with minimal direction
•Strong sense of integrity for managing confidential information
•Enjoys working in a fast-paced environment with a team of dedicated professionals whose
passion is to help others find freedom from addiction
Personnel Supervised:
•Donor Account Coordinator/Gift-Entry personnel
Minimum Qualifications:
•4-year Bachelor's degree in related field
•Minimum of one year development experience in a fundraising environment. Prefer a candidate
with 3+ years of experience in nonprofit.
•2+ years of hands-on experience with The Raiser's Edge. The Raiser's Edge Advanced Training
Certification a plus.
•Possession of a valid driver's license and a clean driving record that will be accepted by this
organization's vehicle insurance carrier
•Ability to successfully complete the background check process
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