Director of Donor Services

2 weeks ago

Minneapolis, United States MNATC Full time

740 East 24th Street Minneapolis, MN 55404, USA

Description

If you want to be a part of a Top Workplace that is rated as having the “Most Meaningful Work” amongst Minnesota large employers, we would welcome the opportunity to meet you Mn Adult & Teen Challenge is seeking a Director of Donor Services to join our team in helping transform lives. When you work for MnTC, you're a part of culture recognized for work life balance, supportive managers and employee appreciation "At MnTC, I'm a part of a family team; I get to make a difference in the lives of others, and I feel valued & appreciated." - current employee who's been with the organization for 24+ years Job Summary:

Oversee and manage gift processing, system-generated donor communications, and donor & revenue analysis reporting using Raiser’s Edge. Supervise Donor Relations gift entry staff. Develop the Annual Fund plan and ongoing strategies for managing the acquisition, retention and re-engagement of lapsed donors for the Annual Fund.

Essential duties and responsibilities: Donor Database Administration: • Manage administrative rights and provide training and assistance for all users. • Supervise and assist Donor Accounts Coordinators on routine gift processing and new initiatives related to gift processing, acknowledgements, donor communication and record keeping • Develop and maintain a procedure manual for all entry processes on Raiser’s Edge • Create and maintain all tables, funds, appeals, mailing templates, global updates. Serve as technical expert on all Blackbaud and integrated software such as Classy fundraising, Luminate Online, Omatic, etc. • Create routine and one-off reports, mailing lists, and data analysis as needed • Work closely with Marketing team on joint-systems donor communication processes. • Implement/maximize use of RENXT capabilities to assist gift officers in maintaining and cultivating strong donor relationships. • Manage donor contacts, address changes, relationships and event participation to aid in specific solicitations and cultivation strategies. • Be the lead on researching and implementing integration of other online systems including online giving, peer-to-peer fundraising, text-to-give, e-mail communications, e-newsletters, silent auction mobile bidding, etc. • Coordinate with Finance department on month-end reconciliation and reporting.

Annual Fund Management: • Create and implement a comprehensive Annual Fund plan to address acquisition, retention, and lapsed donor re-engagement for the Annual Fund campaign • Re-evaluate current processes, communications and strategies for relevance and possible areas for improvement • Research and recommend un-tapped opportunities to further engage Annual Fund donors • Periodically measure the effectiveness of current campaign strategies • Be the gate-keeper of insuring all campaign initiatives are carried out on a timely basis including month-end and year-end closing processes. • Assist in annual revenue budgeting process as needed • Review and approve marketing pieces related to Annual Fund communications • Keep supervisor informed of high-level strategies and new initiatives

Other: • Participate during events to insure the success of fundraising activities • Assist with Development department initiatives on donor cultivation activities • Maintain professional standards of appearance and conduct at all times • Other duties as assigned by Sr. VP of Development

Knowledge, Skills and Abilities: • Computer literacy in using, maintaining, and report writing on The Raiser’s Edge • Teaching skills to assist staff members on how to use Raiser’s Edge NXT • Excellent written and verbal communication skills; individual and group presentations skills • In-depth knowledge of Microsoft Excel with the ability to export and import data as needed for various projects including global changes for entire database • Highly organized with extreme attention to detail, ability to problem-solve, set priorities and complete work on time with a high level of accuracy • Self-starter with the desire and ability to work independently with minimal direction • Strong sense of integrity for managing confidential information • Enjoys working in a fast-paced environment with a team of dedicated professionals whose passion is to help others find freedom from addiction

Personnel Supervised: • Donor Account Coordinator/Gift-Entry personnel

Minimum Qualifications: • 4-year Bachelor’s degree in related field • Minimum of one year development experience in a fundraising environment. Prefer a candidate with 3+ years of experience in nonprofit. • 2+ years of hands-on experience with The Raiser’s Edge. The Raiser’s Edge Advanced Training Certification a plus. • Possession of a valid driver’s license and a clean driving record that will be accepted by this organization’s vehicle insurance carrier • Ability to successfully complete the background check process

Qualifications

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

:

Inspired to perform well by the ability to contribute to the success of a project or the organization

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