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Front Desk Coordinator

6 months ago

Chevy Chase, United States Silver Diner Development, LLC Full time
Job Description
If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver is the place for you

Silver is an upscale polished casual restaurant featuring flavors from around the world. We offer fresh sustainable ingredients from over 15 local farm partners.

At Silver, we believe in a culture where we put our people first and empower them to thrive both professionally and personally.

Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future

OUR MISSION - TO BE THE BEST WE CAN BE
  • OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people's success as professionals and individuals.
  • OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn't meet these high standards.
  • OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest's request. We are passionate in our mission to deliver beyond what is expected.
  • OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence.
We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests. Front Desk Coordinators set the tone for our guests' visit and create an elevated experience with elegant hospitality.
  • Earn Over $15 per hour *Based on hourly wage+tip pool
  • Full time and part time positions available.
  • Weekends and holiday availability is required for this position.
We offer:
  • Benefits: Medical, dental, and vision insurance. 401K plan. Employee Assistance Program.
  • Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more
  • Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within.
Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today

About Silver New American Brasserie:
  • One of Washington Post's 'Most Diverse Places to Work'
  • One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'.
  • Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category
Silver Diner is a leader in the casual dining segment.

Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming.

Silver New American Brasserie is our upscale polished casual restaurant brand in Bethesda and Washington DC. We offer an elevated dining experience with flavors from around the world and award-winning craft cocktails.

We're looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It's a fast-paced and fun environment where everyone is enabled to achieve their personal best.

We firmly believe: People Are Our Most Precious Resource.

Job Description

TITLE: Front Desk Coordinator

REPORTS TO: Managers and OP/GM

The following position description is not all-inclusive and is subject to change.

DESIRED CHARACTERISTICS
  • Excellent English communication skills
  • Neat appearance reflective of the Brand
  • Exceptional aptitude for Guest Hospitality
  • Enthusiastic
  • Make a great first impression
  • Sense of urgency
  • Able to think and act quickly while maintaining self-composure
  • Energetic
  • Able to multi-task
  • Pleasant speaking voice and phone etiquette
  • Contagiously friendly, outgoing and energetic
  • Organized
  • Able to meet all schedule requirements
POSITION OVERVIEW

The Front Desk's primary responsibility is to greet Guests warmly, friendly and immediately at the door. They manage the flow of Guests to tables following proper rotation. They guide Guests to the tables engaging in friendly conversation, seat and present clean menus in a professional, yet speedy manner.

RESPONSIBILITIES:
  • Ensure every Guest:
    • Receives a contagiously warm welcome to Silver
    • Is seated at a sparkling clean table in a speedy and efficient manner
    • Is introduced to the company's philosophy
  • Knowledge of all conversations of service, able to answer guest questions about the menu and restaurant
  • Cleans, organizes and stocks supplies needed at Front Desk
  • Manages Call Ahead in coordination with walk-in for wait list
  • Follows and tracks proper service rotation
  • Quotes wait time to guests when tables are not immediately available
  • Occasionally pre-bus tables to allow for quick turn around time
  • Interacts with guests in and as they leave the restaurant to ensure a positive dining experience
  • Maintaining a clean Front Desk area to Silver standards
  • When not greeting guests or seating, answer the phone within 3 rings using standard greeting
  • Complete all assigned side work
  • Work as part of a team, communicating clearly and constructively
BRAND DELIVERY:
Be on time for work
  • Maintain a positive, fun-oriented attitude to your work
  • Keep yourself, your uniform and your station sparkling clean at all times
  • Strictly follow all uniform standards
  • Knowledge of SMG scoring standards for Speed of Service and Attentiveness
  • Know and ensure delivery of the Silver Brand
COST BALANCING:
  • Maintain clean menus, notify management of any worn menus and replaces them Other Duties and Tasks:
  • Perform any additional duties or tasks as reasonably assigned by managers
PERFORMANCE MEASURES
  • Develops 1:1 relationship with Guests
  • Knows Front Desk conservation at table
  • Expert at table management

REQUIRED EDUCATION and LICENSING/CERTICATION

Silver values education from on-the-job learning demonstrated through consistent career growth as well as formal education.

REQUIRED EXPERIENCE

Minimum: 1-2 years experience in the restaurant or hospitality industry.

PHYSICAL REQUIREMENTS

The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop, and wipe. Able to tolerate proper use of cleaning and sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law.

Experience and Skills
Server experience is not required, but is preferred.

Experience with opentable is preferred.

Job Benefits
Health, Dental and Vision insurance

401k plans

Savings programs

Gym membership discounts

Employee Assistance Program

Tuition savings.