Front Desk Representative
2 months ago
Front Desk Agent Job Description
Courtyard by Marriott Bethesda Chevy Chase is seeking a passionate and dedicated Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:
- Check guests in and out of the hotel according to hotel and brand standards.
- Inform guests about the hotel's facilities, policies, and procedures.
- Handle hotel phone system, transfer calls to appropriate departments or guests, and accurately take messages.
- Take, modify, and cancel guestroom reservations.
- Deal with inquiries, requests, and complaints from guests, coordinating with other departments to fulfill special requests.
- Perform cashier duties, cash traveler's checks, post phone charges, and other miscellaneous charges to guest accounts.
- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
- Follow in-house procedures to ensure the security of guests and employees, knowing hotel emergency procedures.
- Maintain cleanliness of the Front Office area.
Additional Responsibilities:
- The hotel operates 24/7, and department schedules must accommodate fluctuating business demands.
- Employees are required to adhere to all work rules, procedures, and policies established by the hotel.
Requirements:
- Good communication and interpersonal skills.
- Ability to stand for extended periods.
- Ability to work in a fast-paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
Benefits and Perks:
Donohoe Hospitality Services offers a comprehensive benefits package, including health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and more.
Compensation:
$17.00 - $18.00 hourly
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