Front Desk Representative

2 months ago


Chevy Chase, Maryland, United States Donohoe Companies Full time

Front Desk Agent Job Description

Courtyard by Marriott Bethesda Chevy Chase is seeking a passionate and dedicated Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:

  • Check guests in and out of the hotel according to hotel and brand standards.
  • Inform guests about the hotel's facilities, policies, and procedures.
  • Handle hotel phone system, transfer calls to appropriate departments or guests, and accurately take messages.
  • Take, modify, and cancel guestroom reservations.
  • Deal with inquiries, requests, and complaints from guests, coordinating with other departments to fulfill special requests.
  • Perform cashier duties, cash traveler's checks, post phone charges, and other miscellaneous charges to guest accounts.
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  • Follow in-house procedures to ensure the security of guests and employees, knowing hotel emergency procedures.
  • Maintain cleanliness of the Front Office area.

Additional Responsibilities:

  • The hotel operates 24/7, and department schedules must accommodate fluctuating business demands.
  • Employees are required to adhere to all work rules, procedures, and policies established by the hotel.

Requirements:

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods.
  • Ability to work in a fast-paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks:

Donohoe Hospitality Services offers a comprehensive benefits package, including health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and more.

Compensation:

$17.00 - $18.00 hourly


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