Customer Care Specialist

1 month ago

Decatur, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

This is a full time non-exempt position.

The successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and sales staff. Will have daily exposure to customers in a fast paced environment and will be responsible for managing all aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable, inventories and logistics management.

RESPONSIBILITIES
Work in an extremely fast paced sales environment
Establish & maintain top-notch relationships with all customers
Interact with customers regarding orders, changes, concerns, & documentation needs
Follow through on logistics for shipments from origin to destination (bulk & packaged)
Enter and maintain sales and purchase contracts
Process invoices and closely monitor all accounts receivable
Research & bill truck detention charges to customers
Research & obtain resolution of customer issues
Effectively manage positive relationships with Account Managers, Plants, Supply Chain, Transportation & Technical Services
Cross training on all CSR responsibilities
Other reasonable tasks as assigned by supervisor

Additional Qualifications/Responsibilities

REQUIREMENTS
Ability to multi task is crucial to being successful in this job. Must adapt and perform consistently in a fast paced environment.
Exceptional verbal & written communication, & organizational skills
High regard for accuracy and attention to detail
Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve
Must be able to receive direction from others and work independently while managing priorities
Must be able to confidently make complex decisions & problem solving which impact all aspects of the business
Must have a friendly & positive disposition.
Proficiency in Microsoft Excel, Word, Power Point and Outlook required
Would prefer candidate with strong working knowledge of ADM systems , to include but not be limited to: IBM (OPGO, APGO, A0GO, FCGO, PCGO), MDM Hub, Get Paid, etc. With the ability to learn web based & other computer applications as needed.
Actively expand knowledge of customer business and market conditions
Prefer 2+ years of experience with customer service
Proficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photo copying

Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing,
filing, bending, kneeling, as well as clearly communicating via the telephone & email.

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