Loan Support Representative

4 weeks ago


Lansing, United States Staffing Now Full time


Loan Support Representative
Must live in the Lansing, Michigan area

$16.50-17.00 per hour plus bonus

Onsite in Lansing area Call Center Headquarters

Loan Support Associates will handle high volume incoming calls in Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up the callers referenced loan profile in the system, verify the identity of the caller to ensure they are an authorized party on the account, read system notes from previous calls on the account, and attempt to answer questions and solve problems as applicable.
Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.


Duties and Responsibilities:

  • Field incoming calls in a timely manner throughout shift.
  • Identify customer questions, complaints, concerns, and overall needs.
  • Provide sufficient answers and solutions to all customer queries.
  • Handle customer complaints respectfully and professionally.
  • Redirect customers to appropriate departments and teams when appropriate.
  • Follow up with callers on complaint/question status, ensure resolution.
  • Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
  • Follow all communication procedures, policies, and guidelines during every customer interaction.


Qualifications:

  • 1-year high volume call experience
  • Basic computer skills
  • Clean background
  • High speed internet, dedicated workspace at home


Education:

  • High school diploma or equivalent (GED) required.

  • Loan Operations Clerk

    4 weeks ago


    Lansing, Michigan, United States Horizon Bank Full time

    Job Overview Responsible for daily tracking of consumer and mortgage insurance, input of loans, loan verification and loan check-ins, in compliance with state and federal regulations, company policies and established Standard Operating Procedures (SOPs). Work within a team to ensure loans progress through the pipeline efficiently and effectively. Principal...


  • Lansing, Michigan, United States Horizon Bank Full time

    Job Overview Responsible for analyzing direct and indirect consumer loan applications and providing customer service to Horizon Bank branch advisors and dealership staff. Direct responsibility to underwrite secured and unsecured Consumer Lending products (HELOCs, HE term loans, direct auto/vehicle loans, mobile home loans, unsecured loans, lines of credit...


  • Lansing, United States Morty Full time

    Job DescriptionJob DescriptionJoin Morty as a mortgage loan officer in Michigan. Leverage our innovative mortgage technology, extensive lender marketplace, extremely competitive mortgage rates in Michigan and dedicated closing team to advance your career and achieve success.Are you a smart, resourceful, and self-sufficient individual? We're actively...


  • Lansing, United States This Way LLC Full time

    Our partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union services. Responsibilities: ...


  • Lansing, United States CASE Credit Union Full time

    POSITION PURPOSE Responsible for assisting with the direction and administration of Branch operations. Ensures that established procedures are followed. Monitors the provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Act in leadership capacity in the absence of management....


  • Lansing, United States CASE Credit Union Full time

    POSITION PURPOSE Responsible for assisting with the direction and administration of Branch operations. Ensures that established procedures are followed. Monitors the provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Act in leadership capacity in the absence of management....


  • Lansing, United States ThisWay Full time

    Job DescriptionJob DescriptionOur partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union...


  • Lansing, United States Impact Solutions Full time

    Benefits: Competitive salary Health insurance Paid time off Vision insurance Company Description: At Impact Solutions, we boast a history of steady sales growth, underpinned by proven industry frameworks, robust internal protocols, and a seasoned team dedicated to client triumph. We furnish comprehensive training and a proficient support network to empower...


  • Lansing, United States Impact Solutions Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryHealth insurancePaid time offVision insuranceCompany Description:At Impact Solutions, we boast a history of steady sales growth, underpinned by proven industry frameworks, robust internal protocols, and a seasoned team dedicated to client triumph. We furnish comprehensive training and a proficient...

  • Sales Representative

    1 month ago


    Lansing, United States Impact Solutions Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceHealth insurancePaid time offCompany Description: At Impact Solutions, we boast a history of steady sales growth, underpinned by proven industry frameworks, robust internal protocols, and a seasoned team dedicated to client triumph. We furnish comprehensive training and a proficient...


  • Lansing, United States CASE Credit Union Full time

    (Please complete application in its entirety)    Want to work somewhere where you make a difference?   CASE Credit Union is looking for individuals who are passionate about making a positive impact in their community. Our Member Service Representatives provide world-class customer service by building genuine and authentic connections with each member, for...


  • Lansing, Michigan, United States ThisWay Full time

    Our partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union...


  • Lansing, United States CASE Credit Union Full time

    (Please complete application in its entirety) Want to work somewhere where you make a difference? CASE Credit Union is looking for individuals who are passionate about making a positive impact in their community. Our Member Service Representatives provide world-class customer service by building genuine and authentic connections with each member, for a day...


  • Lansing, United States CASE Credit Union Full time

    POSITION PURPOSE Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services...


  • Lansing, United States Accident Fund Holdings, Inc. Full time

    Job DescriptionSUMMARY Assists customers in solving operating problems and systems-related malfunctions with all company operations and automated systems. Act as a liaison in the development and maintenance of system and procedures. Serve as a liaison with outside vendors and external customers that use our systems. Develop or assist in the preparation of...


  • Lansing, United States First National Bank of America Full time

    Overview: First National Bank of America is seeking customer focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful candidate will be goal-driven and thrive in a fast paced environment, contributing...


  • East Lansing, United States Michigan State University Full time

    The Health Care Representative will support medical office operations by actively performing in a variety of roles that combine both direct and indirect patient care. In this important front-line role, the selected candidate will proudly provide serv Health, Representative, Operations, Patient Care, Medical, Healthcare


  • Lansing, United States National Seating & Mobility Full time

    ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002681 Showing 1 location **Job Details** **Description** **Company Description:** At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients lives by giving them self-reliance and independence....


  • Lansing, Michigan, United States Syngenta Seeds Full time

    Job Description We are currently seeking an NK Sales Representative in Michigan. As an NK Sales Representative, you will implement the NK Brand strategy in your territory and provide intense local knowledge and agronomic expertise to address agricultural challenges. Location: Souther Michigan What will you be doing?  Implementing the NK Brand strategy...


  • Lansing, Michigan, United States Syngenta Seeds Full time

    Job Description We are currently seeking an NK Sales Representative in Michigan. As an NK Sales Representative, you will implement the NK Brand strategy in your territory and provide intense local knowledge and agronomic expertise to address agricultural challenges. Location: Southern Michigan What will you be doing?  Implementing the NK Brand strategy...