Member Service Representative

1 week ago

Lansing, United States CASE Credit Union Full time
POSITION PURPOSE

Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing suffixes, renewing term deposits, and assisting members with questions and account problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required. Serves members promptly and professionally. Assists members to achieve their financial success, by promoting the products and services that CASE has to offer.

**Working approximately 28 hours per week**
**Will work mainly at LCC and Pennsylvania branches

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the efficient, effective, and accurate performance of MSR I functions.

a. Represents the Credit Union in a courteous and professional manner.

b. Receives deposits, loan payments, late payments, payroll starts, stops, and changes.

c. Processes cash advances, gift cards, stamps, cashiers' checks, money orders, stop payments, wires, service center transactions.

d. Disburses cash or check withdrawals.

e. Processes transfers.

f. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.

g. Trial balances throughout the day. Balances daily transactions and verifies totals. Investigates and resolves out-of-balance conditions.

h. Ability to open and close branch locations.

i. Following all procedures for branch security and safety.

2. Assumes responsibility for the effective and professional performance of member service functions.

a. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Orders checks for members' accounts. Receives payroll deduction and authorization forms.

b. Answers questions and solves problems for members by listening to problems, collecting data, and reporting results to the inquiring member.

c. Performs address changes, name changes, suffix type changes as needed.

d. Keeps members informed of Credit Union services and processes, including types of available accounts, interest and dividend rates, and other related services.

e. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.

f. Actively cross-sells Credit Union products and services.

3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and with management.

a. Assists other departments as required.

b. Keeps supervisors informed of activities and of any significant problems or concerns by following the chain of command.

c. Completes required reports and records accurately and promptly.

d. Attends meetings as required.

4. Assumes responsibility for related duties as required or assigned.

QUALIFICATIONS

Education/Certification:High school graduate or equivalent.

RequiredKnowledge: Strong customer service skills

Experience Required:Abilities generally acquired on the job in 12 months. No experience necessary.

Skills/Abilities: Good communication skills.

Exceptional customer service skills

Time management.

Ability to operate related computer applications and other business

equipment including fax, copy machine, coin and money counting

machines, and telephone.

CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today, over 85 years later, we serve a membership of over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $384 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use. CASE is a Community Development Credit Union (CDCU). A CDCU is a credit union with a mission of serving low and moderate-income people and communities.

CASE prides itself on having a culture focused on diversity and inclusion, reflected in having received the 2020 Lansing Area Economic Partnership (LEAP) Diversity award. Additionally, at CASE Credit Union, we're committed to hiring the best and brightest. Just as we are dedicated to helping our members achieve success, we are dedicated to helping our employees grow and thrive. That's why we are proud to offer a team-oriented working environment, with competitive salaries and benefits, and countless opportunities for growth and advancement. CASE Credit Union offers affordable medical, dental, and vision and provides disability insurance and life insurance to our employees at no cost to them. We also provide tuition reimbursement for those who desire to continue their education while working with us. Come work with CASE Credit Union and experience exciting career opportunities in the financial industry.

  • Member Service Representative

    3 weeks ago

    Lansing, United States ThisWay Full time

    Job DescriptionJob DescriptionOur partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union...

  • Member Service Representative

    Found in: Resume Library US A2 - 1 week ago

    Lansing, Michigan, United States ThisWay Full time

    Our partner, a financial institution in Lansing, MI, is seeking a Member Service Representative who is passionate about providing exceptional customer service and building genuine connections with members. This role involves handling various financial transactions, assisting members with inquiries, and promoting Credit Union...

  • Senior Member Service Representative

    1 week ago

    Lansing, United States CASE Credit Union Full time

    POSITION PURPOSE Responsible for assisting with the direction and administration of Branch operations. Ensures that established procedures are followed. Monitors the provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Act in leadership capacity in the absence of management....

  • Member Services Associate

    1 week ago

    Lansing, United States Power Wellness Full time

    Dexter Wellness Center, 2810 Baker Road, Dexter, Michigan, United States of America Req #5074 Monday, February 26, 2024 Position Title: Member Services Associate Location: Dexter Wellness Center Type: Part Time - Includes Opening and Closing shifts w/ Holiday rotations Summary: We improve life and we’re here to serve. What you do is something special and...

  • Guest Service Representative

    1 week ago

    East Lansing, United States CareerBuilder Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Guest Service Representative

    1 week ago

    East Lansing, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Field Service Representative

    2 days ago

    Lansing, United States Veolia North America Full time

    Company Description Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us. The collective expertise and passion of our people, combined with a broad portfolio of over 10,000...

  • Call Center Member Services Specialist

    10 hours ago

    East Lansing, United States Michigan State University Federal Credit Union Full time

    A Day in the Life - The Call Center Member Service Specialist (CCMS) provides a comprehensive member experience by working with members, primarily over the phone to review their overall financial situation and make product or service recommendations. Member Services, Call Center, Member Service, Specialist, Skills, Operations, Banking

  • Field Service Representative

    Found in: Resume Library US A2 - 2 days ago

    Lansing, Michigan, United States Veolia WTS Full time

    Job Description Job Summary: As a Field Service Representative, you’ll be on the front lines providing operations and maintenance expertise on water treatment systems for one of our customers from one of a variety of industries. This mission critical role involves working on a variety of technologies including, media filtration, softening, reverse...

  • Account Representative

    3 weeks ago

    Lansing, United States Impact Solutions Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryHealth insurancePaid time offVision insuranceCompany Description:At Impact Solutions, we boast a history of steady sales growth, underpinned by proven industry frameworks, robust internal protocols, and a seasoned team dedicated to client triumph. We furnish comprehensive training and a proficient...

  • Sales Representative

    3 weeks ago

    Lansing, United States Impact Solutions Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceHealth insurancePaid time offCompany Description: At Impact Solutions, we boast a history of steady sales growth, underpinned by proven industry frameworks, robust internal protocols, and a seasoned team dedicated to client triumph. We furnish comprehensive training and a proficient...

  • Field Service Representative

    Found in: Jooble US O C2 - 1 day ago

    Lansing, MI, United States Veolia North America Full time

    Company Description Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us. The collective expertise and passion of our people, combined with a broad portfolio of over 10,000...

  • Loan Support Representative

    1 week ago

    Lansing, United States Staffing Now Full time

    Loan Support Representative Must live in the Lansing, Michigan area$16.50-17.00 per hour plus bonusOnsite in Lansing area Call Center Headquarters Loan Support Associates will handle high volume incoming calls in Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will pull up...

  • Loan Support Representative

    2 days ago

    Lansing, United States Staffing Now Full time

    Loan Support Representative ***Must live in the Lansing, Michigan area***$16.50-17.00 per hour plus bonusOnsite in Lansing area Call Center Headquarters Loan Support Associates will handle high volume incoming calls in Borrower Care Department. Associates will manually answer calls as they come into the queue. Once a call is answered, the Associate will...

  • Service Technician

    1 week ago

    Lansing, United States Midwest Press and Automation Full time

    Job DescriptionJob DescriptionSalary: $20-$40Midwest Press & Automation LLC is a fast-paced, rapidly growing company servicing the metal forming industry. We are seeking a motivated individual with mechanical aptitude and skills to work as a MPA Service Technician.  Position Responsibilities: Work both in plant and out plant to service our customer needs....

  • Senior Digital Property Claims Representative

    5 days ago

    Lansing, United States Michigan Farm Bureau Full time

    OBJECTIVE: Senior Digital Property Claims Representative Objective To help our insureds recover after a property loss of varied size and complexity. To deliver an exceptional customer and agent experience to aid in the retention of business while consistently adhering to established claims handling guidelines and best practices. To effectively investigate,...

  • Director of Environmental Services

    Found in: Talent US C2 - 3 days ago

    Lansing, United States Skilled Nursing Facility Full time

    Skilled Nursing Facility - JOB SUMMARY:The primary purpose of your job position is to plan, organize, develop, evaluate, supervise, direct and take part in the operations of the facilities Environment Services; to assure the quality of housekeeping and laundry services provided on a daily basis; to safeguard the health, safety and welfare of all residents of...

  • Director, IT Service Delivery

    2 hours ago

    Lansing, United States Blue Cross Blue Shield of Michigan Full time

    Are you a Technology Leader that is looking to leverage your Guidewire expertise to empower and transform one of the nation’s top P&C carriers? AF Group is seeking a dynamic, Guidewire savvy leader that will take our product delivery and support teams to the next level of success! The Director of IT Delivery will manage a portfolio of Guidewire software...

  • Landscaping Foreman

    3 weeks ago

    Lansing, United States Kanazeh Lawn Service Full time

    Job DescriptionJob DescriptionCompany Description: Join Kanazeh Lawn Service, where we've been crafting beautiful outdoor spaces in Lansing for since 2012. Our top-notch property maintenance solutions guarantee year-round excellence. From routine care to complex projects, our dedicated team handles it all with creativity and customer satisfaction in...

  • Executive Secretary Advanced

    10 hours ago

    Lansing, United States Abacus Service Corporation Full time

    Job title: Executive Secretary Advanced Positions Needed: 1 Job Location: 608 W. Allegan 4 th floor, Lansing Mi 48909 Work schedule : Part time 20 hours a week ...