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Senior Support Engineer

3 months ago

Redmond, United States Experis Full time

Are you an experienced professional with a passion for solving technical challenges and delivering exceptional customer support? We are seeking a highly skilled Senior Support Engineer to join our clients dynamic team and provide top-notch assistance to our valued clients.

Senior Support Engineer
Remote, must work CST hours
18 month contract
$50-$52/hour
Typical Day in the Role

  • Key Projects: Focus on higher-end customers, delivering advanced technical solutions.
  • Daily Tasks: Engage with incoming technical cases from customers, work on pending issues, and participate in periodic team meetings to discuss strategies and improvements.
Compelling Story & Candidate Value Proposition
This role offers a unique opportunity for significant career growth and learning. You will engage with a wide variety of implementations across diverse clients, gaining global exposure. Working with top industry professionals, you'll have the chance to interact with customers worldwide, ensuring no two days are the same. You'll also get hands-on experience with cutting-edge technologies, including chat modalities.
Candidate Requirements
  • Desirable Experience: Demonstrated expertise in one or more of the following areas:
    • Supply Chain Processes: In-depth knowledge of procurement, inventory management, demand forecasting, warehouse management, logistics, and transportation.
    • Dynamics 365 SCM Modules: Expertise in Inventory Management, Procurement, Transportation Management, Warehouse Management, and Product Information Management.
    • Configuration and Customization: Ability to tailor Dynamics 365 F&O SCM modules to specific business needs.
    • Demand Planning and Forecasting: Skills in utilizing demand forecasting features in Dynamics 365 SCM.
    • Inventory Optimization: Proficiency in managing inventory levels and optimizing turnover.
    • Supplier Relationship Management: Understanding of supplier management functionalities within Dynamics 365 F&O.
    • Warehouse Management: Knowledge of efficient warehouse operations within Dynamics 365 SCM.
    • Transportation Management: Understanding of transportation planning and carrier management.
    • Integration with External Systems: Proficiency in integrating Dynamics 365 SCM with external systems.
    • Compliance and Regulatory Standards: Implementing compliance measures and managing related documentation.
    • Analytics and Reporting: Skills in generating supply chain analytics and reports using Power BI or built-in tools.

Top 3 Hard Skills Required
ERP Systems Experience: Expertise in systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, or Epicor. Excellent Communication Skills: Verbal, listening, and written. Research, Problem-Solving, and Troubleshooting Skills: Logical thinking and effective use of available resources.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.