FT Customer Service Leader Wesley Chapel

2 months ago

Matthews, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 249003_external_USA-NC-Wesley-Chapel
Address: USA-NC-Wesley Chapel-5939 Weddington Road
Store Code: Store 02256 Front End (5112621)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Client Service Coordinator

    2 weeks ago

    Matthews, United States Banfield Full time

    Client Service Coordinator For Wesley Chapel Location 6420 Weddington Rd Wesley Chapel NC 28110 Banfield Petsmart LocationSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...

  • PT Customer Lead Wesley Chapel

    2 months ago

    Matthews, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 249000_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Front End (5112621) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • PT To Go Associate Wesley Chapel

    2 weeks ago

    Matthews, North Carolina, United States Food Lion Full time

    Job Title: PT To Go Associate Wesley ChapelFood Lion is seeking a PT To Go Associate to join our team in Wesley Chapel. As a PT To Go Associate, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.Key Responsibilities:Smile, greet each customer, use...

  • PT Food Lion To Go Associate Wesley Chapel

    2 months ago

    Matthews, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 249002_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Front End (5112621) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • Customer Service Leader

    3 weeks ago

    Matthews, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to join our team in Wesley Chapel, USA. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible, and friendly service to our customers, ensuring a positive shopping experience.Key Responsibilities:Provide exceptional customer service, ensuring...

  • Customer Service Leader

    1 month ago

    Matthews, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to join our team in Wesley Chapel, USA. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.Key Responsibilities:Smile and provide prompt,...

  • FT Center Store Lead

    2 months ago

    Matthews, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 280318_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Grocery (5112615) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Sales Associate

    2 weeks ago

    Matthews, United States Rack Room Shoes Full time

    Rack Room Shoes - The Village At Wesley Chapel [Sales Associate / Team Member] As a Sales Associate at Rack Room Shoes, you'll: Create an excellent shopping experience for the customers through awareness and company service standards; Maintain awareness of all current sales promotions; Maintain merchandise presentation; Develop and maintain necessary product...

  • Customer Service Leader

    2 weeks ago

    Matthews, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to join our team. As a key member of our retail operations team, you will be responsible for providing fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide excellent customer service through the achievement of Food Lion customer service...

  • Customer Service Leader

    2 weeks ago

    Matthews, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide fast, easy, flexible, and friendly service to customersAssist the...

  • PT Center Store Associate

    2 months ago

    Matthews, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 342209_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Grocery (5112615) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Sales Associate Cashier

    2 months ago

    Matthews, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 280306_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Front End (5112621) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Leader

    1 week ago

    Matthews, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible, and friendly service to our customers. The ideal candidate will be responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual,...

  • PT Sales Associate Cashier

    2 months ago

    Matthews, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 280306_external_USA-NC-Wesley-Chapel Address: USA-NC-Wesley Chapel-5939 Weddington Road Store Code: Store 02256 Front End (5112621) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • Customer Service Representative

    1 week ago

    Matthews, North Carolina, United States NC Service Solutions Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team at NC Service Solutions. As a key member of our service team, you will play a vital role in ensuring smooth daily operations, supporting both our technicians and clients with your exceptional administrative skills.Key Responsibilities: Achieve...

  • Customer Service Representative

    1 month ago

    Matthews, North Carolina, United States NC Service Solutions Full time

    Job OverviewWe are seeking a highly motivated and experienced Customer Service Representative to join our team at NC Service Solutions. As a key member of our service team, you will play a vital role in ensuring smooth daily operations, supporting both our technicians and clients with your exceptional administrative skills.Key Responsibilities: Achieve...

  • Team Leader

    4 weeks ago

    Matthews, North Carolina, United States MOD Super Fast Pizza, LLC Full time

    About MOD Super Fast Pizza, LLCAt MOD Super Fast Pizza, LLC, we're committed to creating a world that works for everyone. Our purpose is to make a positive impact on the lives of our employees and the communities we serve.Job SummaryWe're seeking a highly skilled and motivated Team Leader to join our team. As a Team Leader, you'll play a key role in driving...

  • Customer Service Supervisor

    1 day ago

    Saint Matthews, Kentucky, United States Pilot Company Full time

    Job Description:Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across the United States and Canada. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the nation's...

  • Customer Service Representative

    1 week ago

    Matthews, North Carolina, United States Harris Teeter Full time

    Customer Service ClerkHarris Teeter is seeking a Customer Service Clerk to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a secure and efficient store environment.Key Responsibilities:Provide excellent customer service by greeting...

  • Customer Service Representative

    4 weeks ago

    Matthews, North Carolina, United States Harris Teeter Full time

    Customer Service Clerk at Harris TeeterWe are seeking a highly skilled and customer-focused Customer Service Clerk to join our team at Harris Teeter. As a Customer Service Clerk, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining security and control of all funds in the cash register.Key...