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Client Advisor

2 months ago

Atlanta, United States BYREDO Full time

The opportunity: BYREDO is seeking a full time client advisor to drives sales & service by providing an exceptional client experience, engage in clienteling, and assist with the operations of the store. Service client’s needs with respect through storytelling & product knowledge while collaborating with team members and supporting management in operational duties. What you'll get to do: SALES Is constantly up-to-date regarding market trends, knows and monitors competition. Manages sales and optimizes each step of the sales process: Has perfectly adopted the Byredo client experience and selling ceremony. Welcomes and recognizes regular customers Knows the customer’s needs, both expressed and hidden and places the client at the center o Presents and adds value to the product range Describes and recommends product offer. Checks customer requirements while the product is being tried and responds to any further requests Promotes cross selling and additional sales, is driven to exceed KPI objectives ensuring the highest quality of sales and client experience Ensures customer loyalty by collecting the customer’s information through the appropriate tools o Accompanies the customer to the cash counter, prepares the packaging and manages the payment. Participates in regular store meetings and contributes to the retail action plan. CUSTOMER MANAGEMENT AND CRM Capture customer data into the company’s CRM tool with the purpose of connecting to the client, maintaining and developing the relationship offering a personalized approach. Knows how to create and consult the customer’s profile, uses the CRM tool in order to connect with clients and build a long-term relationship. Manages his/her customers’ portfolio through one-to-one clienteling activities, either proactively or following the company’s push campaigns exclusively through the Byredo clienteling application  Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image. Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product. Conveys all information collected about customers to the management. Follow-up of customer requests. Hosts appointments for make-up consultations PRODUCT Takes part in all in-store product presentations (of all product categories). Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on the whole Product range in the Store. Ensures the correct management (cleaning, care, replacement, etc.) of the products in the entire store VISUAL SET-UP Constantly maintains product display in perfect conditions according to the company’s guidelines and points out any necessary correction to increase sales. STOCKROOM Knows available products in stock in order to maximize sales. Helps in receiving stock and in maintaining the stockroom according to standards at all times Participates proactively in the year-end, sector and rotational stock take process by product category. THEFTS / LOSSES Keeps the assigned position in order to prevent thefts, cooperating with his/her colleagues if he/she needs to leave it. Promptly informs his/her direct supervisor of any loss. We'd love to meet you if you have: 2+ years experience in selling makeup/beauty Makeup artistry or cosmetic sales experience Strong clienteling ability Strong sales performance Retail operations expertise Ability to work holidays and weekends Adaptable and curious Committed and reliable Driven and proactive in approaching challenges Passionate about beauty and cosmetics. Motivated to inspire clients with expertise on beauty trends and product. Compensation: As required by the Georgia state salary transparency law, effective November 2022, the expected base salary for this position is between $24-25 hourly. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. EEOC: Byredo is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. Diversity, Equity, and Inclusion Commitment: At Byredo, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world. ABOUT BYREDO "Beauty can be many things to many people. Our job is to inspire people to be themselves." Ben Gorham, Founder of Byredo. The European luxury brand BYREDO was founded in Stockholm in 2006, with an ambition to translate memories and emotions into products and experiences. BYREDO creates and develops a range of products such as fragrance and make-up but also ByProduct, the brand category for any non-beauty projects. BYREDO is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe. BYREDO is sold in more than 40 countries in a very high-end exclusive network worldwide, with a growing presence online and a strong focus on Ecommerce activities. We believe that through creativity, we’re able to develop timeless products, both meaningful and inspirational, to people and their lives. We believe that only great people can design & bring those beautiful projects to life. We believe on talents vs profiles, on experience vs education, on diversity vs boundaries. We believe that only powerful teams can lead together the growth of the company, and therefore, we are highly committed to our people. At BYREDO we come as we are, with the intention to learn from each other and go beyond business objectives.