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Change Management Consultant

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Charlotte, United States ICON Consultants, Inc. Full time

This position supports the Change Management team to help meet high impact, departmental goals for Gas Operations Organization.

• Applies all aspects of change management using consistent change management methodologies and practices including but not limited to: stakeholder analysis, impact assessment, communications planning and curation, sponsorship planning, resistance management, implementation planning, risk assessment, training requirements analysis, and overall integration with other project activities • Multi-task oriented and required to perform routine change management consultations for projects, processes, and change initiatives while being willing to adapt and change as business needs change • Capacity to manage an assigned change portfolio independently and own allocations • The role requires proficiency and comfort with Microsoft Office 365 and other Microsoft products, specifically Microsoft Teams and SharePoint • Excellent written and oral communication skills, as well as group presentation skills • Strong leadership qualities such as negotiation, conflict management, and influencing skills • Ability to support training plans and workshops as a project liaison and change expert; experience with managing training content, logistics, facilitation desired • Candidate should also be experienced in working with Agile and traditional development environments • Should be comfortable talking and engaging with Senior Leaders as well as workforce out in the field • Ability to work independently and act as a self-starter who is also safety conscious, reliable, and trustworthy • Collaborates and networks with others to fully understand the business impacts and engage with stakeholders appropriately and professionally • Team player who understands the value and benefits of a Change Manager and willing to socialize those with the business and leadership • Maintains clear and consistent change communications by adhering to department policies, procedures, and styles for consistent look and tone; familiarity with AP style is a plus • A baseline level of Prosci (ADKAR) knowledge is expected

• Basic requirements: o Bachelor’s Degree o 5 years relevant experience; 8+ in lieu of a degree o Ability to manage multiple tasks in a fast-paced environment o Communications experience

• Additional desired qualifications: o Master’s degree in Organizational Leadership and Change, Communications, MBA, or Graphic Design is a plus o Experience with managing training development content, logistics, facilitation strongly desired o Experience in the utility industry preferred o Prosci certification o ACMP accreditation o Learning and organizational development experience o Skills in graphic design and multi-media modes of communication

• Manager notes: Looking for someone who can partner with program/project managers and be the functional change management expert and training liaison. Needing individuals comfortable in fast-paced, innovative environments. Work may involve gap analysis, meeting facilitation, road-mapping, and supporting change across teams. Can serve as a coach for Senior Leaders in helping them fulfill the role of a Change Sponsor. Willingness to adopt our five key imperatives: Live Our Purpose, Transform for the Future, Deliver Results the Right Way, Work as One, and Inspire Our People.

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