Front Desk Supervisor
2 months ago
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.
What we offer:
- Free daily meal and salad bar
- Free parking
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
Rate: $22/hour
SUMMARY
Supervises the Front Desk in its day-to-day operations and helps ensure overall guest satisfaction by solving problems
and providing exemplary customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Trains and supervises front desk clerks and PBX operators.
- Acts as Front Office Manager in the absence of the Front Office Manager.
- Assists the Reservations and PBX Departments.
- Reads the Communication Log ("Red Book") and makes relevant entries.
- Dispatches daily maintenance calls and work request orders to Engineering.
- Uses voicemail, pagers and walkie talkies at appropriate times.
- Checks guests in and out. Fills out appropriate forms for payment and posts information to computer system.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Assists the Reservations Department in booking and assigning rooms.
- Responsible for accurate shift closing reports for front desk clerks.
- Does key audit and re-keys guest room locks when necessary.
- Handles inquiries and provides information and directions to Guests and Members.
- Informs housekeeping of check outs and new arrivals.
- Follows up on all outstanding guest assistance requests.
- Functions as Manager on Duty when needed.
- Takes Tennis reservations.
- Relieves the switchboard for breaks.
- Writes Incident, Accident and Guest Comment reports.
- Other duties may be assigned.
OUTCOME
The leadership provided by the front desk supervisors will have a great effect on the guest impression of the entire organization. The Supervisor's roll in motivation and training will lead to friendly and efficient guest services and will enhance guest comfort and satisfaction.
SUPERVISORY RESPONSIBILITIES
Supervises subordinates in the Front Desk, Bell stand, and PBX. Responsible for the overall direction, coordination, and evaluation of these individuals. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English to customers, managers, guests, or employees of organization.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls The employee is occasionally required to walk; sit;; and reach with hands and arms.
The employee must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to
WORKING CONDITIONS
ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts.
The noise level in the work environment is usually moderate.
Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.
The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about
potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.
INTERACTION
Employees in this position have daily contact and interaction with members, guests, and visitors as well as the housekeeping and engineering departments. This position also requires frequent interaction with many other departments. Employees in this position must have the ability to communicate effectively and provide friendly customer service to these and all other designated internal and external customers.
SCHEDULING
This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.
-
Front Desk Manager
2 weeks ago
La Jolla, California, United States LA Jolla Beach & Tennis Club Full timeLa Jolla Beach & Tennis Club is seeking a highly skilled Front Desk Supervisor to join our team at our beautiful oceanfront property. As a key member of our hospitality team, you will be responsible for supervising the front desk and ensuring overall guest satisfaction.Salary: $22/hourThe successful candidate will have experience in customer service and...
-
Front Desk Coordinator
1 day ago
La Jolla, California, United States La Jolla Beach & Tennis Club Full timeCompany OverviewThe La Jolla Beach & Tennis Club is a renowned oceanfront property that offers an exceptional work environment for its employees. As a highly skilled Front Desk Supervisor, you will be part of a diverse team that values family and community.With a commitment to providing excellent benefits and a great work environment, we strive to attract...
-
Front Desk Associate
3 weeks ago
La Jolla, California, United States Residence Inn by Marriott Full time**About the Role**We are seeking a highly motivated Front Desk Associate to join our team at Residence Inn by Marriott. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well...
-
Front Desk Supervisor
4 weeks ago
La Vista, United States MSCCN Full timeHotel: La Vista Courtyard Front Desk Supervisor Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Get To Know Us: The La Vista Courtyard by Marriott, located in La Vista, Nebraska, just off I-80, is a select-service hotel connected to our conference center with a vast 60,000 square feet of meeting space. We pride...
-
Front Desk Coordinator
6 days ago
La Jolla, California, United States University of California System Full timeJob OverviewUniversity of California System is seeking a highly skilled Front Desk Specialist to join our team. This role is responsible for delivering exceptional customer service, registration, appointment scheduling, and insurance verification in the department of Maternal Fetal Care and Genetics.Key Responsibilities:• Provide top-notch customer service...
-
Front Desk Service Representative
2 weeks ago
La Jolla, California, United States Aimbridge Hospitality Full time**About the Role**">Aimbridge Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest service and ensure a smooth stay experience. As a key member of our hospitality team, you will be responsible for greeting and welcoming guests, handling check-ins and check-outs, and providing information about hotel services and facilities.The ideal...
-
Front Desk Management Professional
2 weeks ago
La Jolla, California, United States Estancia La Jolla Hotel and Spa Full timeAbout Our Team:At Estancia La Jolla Hotel and Spa, we are committed to creating memorable experiences for our guests. Our team members are passionate about delivering exceptional service and ensuring that every guest feels welcome and valued.Your Role:We are seeking an experienced Assistant Front Office Manager to join our team. As a key member of our front...
-
Front Desk Agent
4 weeks ago
La Jolla, United States LA Jolla Beach & Tennis Club Full timeThe La Jolla Beach and Tennis Club is currently seeking highly skilled Front Desk Agent to join our team at our beautiful oceanfront hotel! Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach &...
-
Front Desk Coordinator
1 day ago
La Jolla, California, United States Royal Inn of La Jolla Full timeAbout the RoleThe Royal Inn of La Jolla is an exciting place to work, offering competitive salaries and benefits packages. As a Hotel Night Auditor, you will play a critical role in delivering exceptional guest experiences.Key ResponsibilitiesAccommodation Management: Manage guest registrations, reservations, and payments efficiently and accurately.Guest...
-
Medical Front Desk Coordinator
5 days ago
La Jolla, California, United States La Jolla LASIK Institute Full timeJob SummaryOphthalmology Medical Office in La Jolla seeks an excellent Medical Front Desk Receptionist. The ideal candidate will have responsibility, accuracy, and professionalism skills.Duties:Greet patients with a warm smileVerify insurance co-payments accuratelyAnswer phone lines professionallyFile medical charts efficientlySchedule patient appointments...
-
La Jolla Beach Supervisor
14 hours ago
La Jolla, California, United States La Jolla Beach & Tennis Club Full timeAbout UsThe La Jolla Beach & Tennis Club is a premier oceanfront property offering exceptional amenities and services to its members and guests.Job DescriptionWe are seeking a highly skilled Front Desk Supervisor to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with...
-
Customer Service Lead
5 days ago
La Jolla, California, United States La Jolla Beach & Tennis Club Full timeAbout the JobWe are seeking a motivated and experienced Front Desk Supervisor to join our team at the La Jolla Beach & Tennis Club. As a key member of our front desk team, you will be responsible for supervising the daily operations, ensuring guest satisfaction, and providing exemplary customer service.As a Front Desk Supervisor, you will have the...
-
Front Desk Associate
2 weeks ago
La Vista, United States Atrium Hospitality Full timeHotel: La Vista Embassy Suites 12520 Westport Parkway. La Vista, NE 68128 Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Full-Time, Part-Time, On-call, and Flex Positions Available! Associate, Front Desk, Front Desk Associate, Hospitality, Customer Service, Hotel
-
Front Desk Associate
3 weeks ago
La Vista, United States Atrium Hospitality Full timeHotel: La Vista Embassy Suites 12520 Westport Parkway. La Vista, NE 68128 Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Full-Time, Part-Time, On-call, and Flex Positions Available! Associate, Front Desk, Front Desk Associate, Hospitality, Customer Service, Hotel Learn More
-
Front Desk Representative
6 days ago
La Mirada, California, United States Relax Suites Extended Stay Full timeJob TitleFront Desk RepresentativeWe are seeking a dedicated Front Desk Clerk to join Relax Suites Extended Stay. This position involves working at the front desk, ensuring guest satisfaction, and performing night audit duties.The ideal candidate will have a passion for hospitality and excellent customer service skills.Duties and ResponsibilitiesGreet guests...
-
Hotel Front Office Associate
2 weeks ago
La Jolla, California, United States Marriott La Jolla Full timeJob DescriptionWe are seeking a highly skilled and experienced Front Desk Agent to join our team at the Marriott La Jolla. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth check-in and check-out process.Key ResponsibilitiesProvide warm and welcoming service to all guests.Process...
-
Reservations and Front Office Agent
2 weeks ago
La Jolla, California, United States Hilton Hotels & Resorts Full timeJob Title\\\Overnight Guest Service Agent\\\\/\\\\Job Summary\\\Hilton Hotels & Resorts is seeking an experienced Overnight Guest Service Agent to join our team at Hilton La Jolla Torrey Pines. As a key member of our front office team, you will be responsible for delivering exceptional guest service, handling guest inquiries and requests, and resolving...
-
Front Desk Beauty Expert
4 weeks ago
La Habra, California, United States Ulta Beauty Full timeJob Summary:We are seeking a Front Desk Beauty Expert to join our team at Ulta Beauty. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring that every guest has an outstanding experience.About the Role:In this role, you will be the first point of contact for our guests, greeting them warmly...
-
Sterilization and Front Desk Associate
1 day ago
La Jolla, California, United States FARNAZ FARID DMD INC Full timeJob SummaryFARNAZ FARID DMD INC is a dynamic dental practice seeking a detail-oriented and organized dental floater to join our team. The successful candidate will possess excellent communication skills and have prior experience in dental sterilization and/or front office administration. As a key member of our staff, you will play a vital role in delivering...
-
Medical Front Desk Professional
15 hours ago
La Quinta, California, United States RadNet Full timeAbout RadNetAt RadNet, we are dedicated to delivering exceptional patient care and service. Our team of professionals is committed to providing a better healthcare experience for our patients.We are seeking a highly skilled Medical Front Desk Professional to join our team. This role plays a critical part in ensuring the smooth operation of our front desk...