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Learning And Development Specialist
1 week ago
Hi All,
We're currently recruiting for the position of Learning Delivery Specialist _ VERJP00026302
Contract Duration: 6 months
Location: Chicago Illinois, 60607 (100% onsite)
Job Description:
About the Role
At , providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying
We are looking for a Learning Delivery Specialist to facilitate and implement our training programs across Community Operations. This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.In this role you will support our CS community to become more proficient in their role and perform at their best.
What You’ll Do
Support Instructor led and virtual instructor led learning delivery in more than one environment (BPO/COE/GL), region and multiple LOBs
Deliver train the trainer events
Review training content and design (provide input / feedback)
May conduct projects or perform tasks or larger projects
Deployment of eLearning initiatives
Measure performance post-training and act when goals were not met
Spend time with the Field support team to stay up-to-date with their processes and training needs
Basic Qualifications
External
2+ years L&D experience
Previous facilitation experience
Skilled in Google Suite
Customer Support experience in a high-volume environment
Internal
Beginner stakeholder management
Intermediate facilitation skills
One completed performance cycle or minimum of six months in prior role
Preferred Qualifications
Subject matter expertise in Learning and Development
Time management, and prioritization skills
Strong written, verbal, and visual communication skills
Thank you
Dipesh Toshniwal
#J-18808-Ljbffr
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