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Learning And Development Specialist

4 months ago

Chicago, United States Russell Tobin Full time

Russell Tobin + Associates is currently seeking Learning & Development Specialist to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in Consumer Services industry. Potential to extend or convert for the right candidate. Apply today for consideration


Position: Learning & Development Specialist

Location: Chicago, IL 60607 (onsite)

Duration: 6+ months with possible extension

Pay rate: $36-38.00/hr



JOB SUMMARY:

  • Providing world-class support to our partners (riders, drivers and restaurants) is critical to our success.
  • Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying
  • We are looking for a Learning Delivery Specialist to facilitate and implement our training programs across Community Operations.
  • This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.
  • In this role you will support our CS community to become more proficient in their role and perform at their best.
  • Support Instructor led and virtual instructor led learning delivery in more than one environment (BPO/COE/GL), region and multiple LOBs
  • Deliver train the trainer events
  • Review training content and design (provide input / feedback)
  • May conduct projects or perform tasks or larger projects
  • Deployment of eLearning initiatives
  • Measure performance post-training and act when goals were not met
  • Spend time with the Field support team to stay up-to-date with their processes and training needs

Basic Qualifications:

  • 2+ years L&D experience
  • Previous facilitation experience
  • Skilled in Google Suite
  • Customer Support experience in a high-volume environment