Learning and Development Specialist
3 weeks ago
Job Description
Job Description
Russell Tobin + Associates
is currently seeking
Learning & Development Specialist
to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in
Consumer Services industry . Potential to extend or convert for the right candidate. Apply today for consideration
Position: Learning & Development Specialist
Location: Chicago, IL 60607 (onsite)
Duration: 6+ months with possible extension
Pay rate: $36-38.00/hr
JOB SUMMARY:
Providing world-class support to our partners (riders, drivers and restaurants) is critical to our success.
Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying
We are looking for a Learning Delivery Specialist to facilitate and implement our training programs across Community Operations.
This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.
In this role you will support our CS community to become more proficient in their role and perform at their best.
Support Instructor led and virtual instructor led learning delivery in more than one environment (BPO/COE/GL), region and multiple LOBs
Deliver train the trainer events
Review training content and design (provide input / feedback)
May conduct projects or perform tasks or larger projects
Deployment of eLearning initiatives
Measure performance post-training and act when goals were not met
Spend time with the Field support team to stay up-to-date with their processes and training needs
Basic Qualifications:
2+ years L&D experience
Previous facilitation experience
Skilled in Google Suite
Customer Support experience in a high-volume environment
Pride Global/Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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