Learning and Development Specialist

3 weeks ago


Chicago, United States Russell Tobin Full time

Job Description

Job Description

Russell Tobin + Associates

is currently seeking

Learning & Development Specialist

to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in

Consumer Services industry . Potential to extend or convert for the right candidate. Apply today for consideration

Position: Learning & Development Specialist Location: Chicago, IL 60607 (onsite) Duration: 6+ months with possible extension Pay rate: $36-38.00/hr JOB SUMMARY: Providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying We are looking for a Learning Delivery Specialist to facilitate and implement our training programs across Community Operations. This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter. In this role you will support our CS community to become more proficient in their role and perform at their best. Support Instructor led and virtual instructor led learning delivery in more than one environment (BPO/COE/GL), region and multiple LOBs Deliver train the trainer events Review training content and design (provide input / feedback) May conduct projects or perform tasks or larger projects Deployment of eLearning initiatives Measure performance post-training and act when goals were not met Spend time with the Field support team to stay up-to-date with their processes and training needs

Basic Qualifications: 2+ years L&D experience Previous facilitation experience Skilled in Google Suite Customer Support experience in a high-volume environment Pride Global/Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

#LI-AS3 #J-18808-Ljbffr



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