Patient Advocate

2 weeks ago


Battle Creek, United States Acadia Healthcare Full time

Bronson offers competitive pay and many other great benefits:Three Medical Plan Levels, Dental and Vision InsuranceHSA with a Company ContributionFSA Dependent Care Flexible Spending AccountBasic Life/AD&D and Supplemental Life InsuranceShort-Term and Long-Term Disability Insurance401k with a Company MatchEAP (Employee Assistance Program)Employee Discount ProgramVacation, Sick Time, Personal Days, and 8 Paid HolidaysTuition ReimbursementAccess to continuing education credits at no cost to youPaid training and professional developmentEssential Functions:Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.Identify process deficiencies that result in possible threats to patient rights or patient safety.Maintain the complaint and grievance logs up to date.Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.May participate in new hire orientation on educating staff on patient safety and advocacyIdentify critical needs with regard to customer service and discuss with supervisor and medical staff.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred. Experience in customer service or risk management preferred.Experience with behavioral health patients preferred.LICENSES/DESIGNATIONS/CERTIFICATIONS: CPR and de-escalation/restraint certification required (training available upon hire and offered by Bronson as part of orientation.


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    2 weeks ago


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    {"title": "Patient Advocate", "description": "Join Our Team as a Patient AdvocateBronson offers a competitive compensation package and a range of benefits to support your well-being and career growth:Three Medical Plan Levels, Dental and Vision InsuranceHSA with a Company ContributionFSA Dependent Care Flexible Spending AccountBasic Life/AD&D and...

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