We have other current jobs related to this field that you can find below

  • Tire Service Specialist

    15 hours ago

    Bismarck, North Dakota, United States OK Tire Store & Service Full time

    Tire Service SpecialistAt OK Tire Store & Service, we're seeking a skilled Tire Service Specialist to join our team. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction by providing top-notch tire services.Key Responsibilities:Mount, repair, balance, and rotate passenger, commercial, and agricultural...

  • Customer Experience Specialist

    2 months ago

    Bismarck, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Care Sales Specialist

    4 days ago

    Bismarck, United States OCTANE Full time

    About the job Customer Care Sales Specialist Join our team as a Remote Customer Care Sales Specialist! Are you a dynamic individual eager to make a meaningful impact? At our company, we're dedicated to delivering exceptional service to our valued customers. We prioritize innovation, integrity, and customer satisfaction, offering flexibility and growth...

  • Customer Service Rep

    2 months ago

    Bismarck, United States Shane Splonskowski Agency Inc Full time

    Job DescriptionJob DescriptionBenefits:Retirement PlanCompetitive salaryDental insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceJob SummaryThe Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales...

  • Customer Care Sales Specialist

    2 months ago

    Bismarck, United States OCTANE Full time

    Join our team as a Remote Customer Care Sales Specialist! Are you a dynamic individual eager to make a meaningful impact? At our company, we're dedicated to delivering exceptional service to our valued customers. We prioritize innovation, integrity, and customer satisfaction, offering flexibility and growth opportunities to ensure you thrive while...

  • Customer Care Sales Specialist

    2 months ago

    Bismarck, United States Octane Co. Full time

    Job DescriptionJob DescriptionJoin our team as a Remote Customer Care Sales Specialist!Are you a dynamic individual eager to make a meaningful impact? At our company, we're dedicated to delivering exceptional service to our valued customers. We prioritize innovation, integrity, and customer satisfaction, offering flexibility and growth opportunities to...

  • Customer Service Rep

    2 months ago

    Bismarck, United States Shane Splonskowski Agency Inc Full time

    Benefits: Retirement Plan Competitive salary Dental insurance Opportunity for advancement Paid time off Training & development Vision insurance Job SummaryThe Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and...

  • Customer Fullfillment and Enhancement Specialist

    1 month ago

    Bismarck, United States HotSpring Spas & Pool Tables Full time

    Job DescriptionJob DescriptionJoin Our Team at HotSpring Spas & Pool Tables in Bismarck, NDAre you a customer service superstar who is passionate about helping people achieve their wellness and relaxation goals? Are you looking for a rewarding career where you can make a difference in people's lives every day? If so, we have the perfect opportunity for...

  • Transportation Operations Specialist

    2 weeks ago

    Bismarck, North Dakota, United States Federal Acquisition Service Full time

    This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee's home) within the specified geographic area. If you are selected for this position you will be expected to report to the duty station listed on this...

  • Transportation Operations Specialist

    2 weeks ago

    Bismarck, United States Federal Acquisition Service Full time

    This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position you will be expected to report to the duty station listed on this...

  • Customer Loyalty Specialist

    2 months ago

    Bismarck, United States Shane Splonskowski Agency Inc Full time

    Job DescriptionJob DescriptionBenefits:Retirement PlanCompetitive salaryDental insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceJob SummaryThe Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty. Monitors and...

  • Customer Service Representative

    3 months ago

    Bismarck, United States CrossCountry Freight Solutions Full time

    Do you like to be on the phone talking with Customers? Prefer a fast paced environment? Get satisfaction by helping people solve problems? Would you like a Casual Dress code and FUN work environment? YES, YES, YES...then CrossCountry Freight Solutions has a job for you. Asan LTL trucking company, wedelivera wide variety of freight to business and residential...

  • Lead, Customer Service

    3 months ago

    Bismarck, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Sanitation Services Specialist

    1 day ago

    Bismarck, North Dakota, United States Good Samaritan Society Full time

    Job OverviewMeaningful Careers AwaitBecome a part of our not-for-profit organization that has dedicated over a century to providing housing and services to seniors, emphasizing quality care and service in a faith-based environment.Facility: GSS ND Bi St Vincent Care CtrLocation: Bismarck, NDShift: DayJob Schedule: PRNWeekly Hours: VariesDepartment...

  • Sanitation Services Specialist

    6 days ago

    Bismarck, North Dakota, United States Good Samaritan Society Full time

    Job OverviewJoin a Mission-Driven OrganizationBecome part of a dedicated not-for-profit entity that has been serving the community for over a century, focusing on providing exceptional care and services to seniors in a compassionate environment.Facility: Good Samaritan SocietyPosition Location: Bismarck, NDWork Schedule: PRN, 8-Hour Day ShiftsDepartment...

  • Automotive Service Specialist

    6 days ago

    Bismarck, North Dakota, United States Lincoln Repair Full time

    Become a Part of Lincoln RepairAre you enthusiastic about vehicle maintenance and eager to join a leading auto service center? Lincoln Repair is committed to delivering exceptional repair services and outstanding customer satisfaction, establishing ourselves as the premier choice for automotive solutions.We prioritize our employees and work diligently to...

  • Customer Service

    3 months ago

    Bismarck, United States Hertz-Overland West, Inc Full time

    Job DescriptionJob DescriptionApplicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement as well as excellent benefits package. Pay? Above average plus commission and the empowerment to make many decisions on shift in...

  • Customer Service

    2 months ago

    Bismarck, United States Hertz-Overland West, Inc Full time

    Job DescriptionJob DescriptionApplicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement as well as excellent benefits package. Pay? Above average plus commission and the empowerment to make many decisions on shift in...

  • Customer Service Representative

    2 weeks ago

    Bismarck, United States Cardinal Health Full time

    Schedule: Monday - Friday 10:30 AM - 7:00 PM ET What Customer Service Operations contributes to Cardinal Health Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the...

  • Customer Service Ambassador

    21 hours ago

    Bismarck, North Dakota, United States Kyle Herman-Farmers Insurance Agency Full time

    Customer Service Representative OpportunityWe are a leading insurance agency, committed to delivering quality products and services to our clients. We have an exciting opportunity for a Customer Service Representative to provide top-tier assistance to our clients.About Us:Kyle Herman-Farmers Insurance Agency is a reputable company in the industry, dedicated...

Customer Service Specialist

2 months ago

Bismarck, United States Service Experts Full time

Location: Ft. Worth, TX

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.

Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:

20 paid days off within your first year of employment (vacation & national holidays)

25 paid days off after your 2nd year of employment

No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round

Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.

Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs

We provided wellness program options for free employee medical

Company-provided smart phone, tablet, uniform plan, and tool replacement program

We’ll make you better at what you do with our internal Training Academy

Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions

Company-paid employee Life Insurance with options for YOU and your Family

Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work

Supplemental benefit programs such as:Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing

Position Summary:

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

Key Responsibilities:

Answers incoming phone calls from customers and assists call or routes call to appropriate person

Maintains good customer relations and ensures that all calls meet Service Experts’ standards

Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)

Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues

Maintains customer records by updating account information

Accurately dispositions calls in call monitoring software

Adheres to CPI compliance regulations when taking payments over the phone

Updates capacity planner whenever calls or booked, rescheduled or cancelled

Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response

Communicates with customers on the status of service calls

Assists with dispatching as needed

Continually maintains working knowledge of all company products, services, and promotions

Working with dispatch to improve accuracy in scheduling and speed of response

Reliable attendance and on-time job performance

Performs similar/other duties as needed or assigned

Qualifications:

High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment

Experience or training the use of computers and related systems in an administrative office environment

Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.

Excellent customer-service, communication, and interpersonal skills

Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns

Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.

Ability to work effectively in both a team and an independent environment

Ability to make decisions based on established guidelines and procedures

Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence

Effective organizational and time-management skills. Must be able to prioritize work based on service demands

An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

#J-18808-Ljbffr