Mortgage Post-Closing Specialist

3 weeks ago

Norwich, United States NBT Bank Full time

Pay Range: $19.23 - $25.66 Responsible for the daily post-closing operations and upload functions. Performs timely review of closing packages that have been returned from the closing agents for completeness; prepares and tracks missing documents, and/or incomplete or incorrectly prepared documents on each file. Works with the closing agents to remedy all outstanding documents within established timelines. Prepares and completes the uploading/boarding of loans to the core operating system. Communicates information timely and effectively to internal and external customers and ensures that quality files are maintained and placed within the imaging system. Must maintain a working knowledge of all mortgage products that are offered; including both portfolio and investor products. Will prepare packages in accordance with compliance and regulatory requirements to ensure conformity with investor/portfolio standards. Education and Experience: + 2 years of banking or lending experience preferred + 2 years in a professional work environment required, preferably within a bank, financial institution, or law office. Skills and Abilities: + Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required + Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet + Strong written and oral communication skills + Strong organization skills + Strong customer service skills + Ability to multi-task on numerous tasks simultaneously Tasks Performed: + 25% Perform post-closing document review to validate documents are complete and accurate, prior to funding, and within established timelines. + 25% Performs quality control and quality assurance reviews on all closed loans in preparation for the upload/boarding and document storage processes; ensures data fields are accurately completed within the loan origination system and file documentation is in order. + 20% Performs the timely upload of all consumer loan, home equity and mortgage files to our core operating system; including the accurate batch processing of funds/disbursements. + 15% Proactively manages a pipeline of missing, incomplete or incorrectly prepared documents within established departmental service levels. Routinely follows-up with the closing agents to remedy any outstanding items within established timelines. + 10% Answer internal and external customer inquiries on a routine and timely basis. Provides superior customer service and professional communication. Maintains a positive attitude and works as a team player with management, co-workers, and others. Physical Requirements: + Communicate effectively with internal and/or external customers + Stationary 75% of time or greater + Move Objects to Maximum 10 lbs Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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