Quality Control Specialist

3 weeks ago

Norwich, United States NBT Bank Full time
Pay Range: $29.26 - $39.04As a Quality Control Specialist in Commercial Loan Administration, you will play a crucial role in ensuring accuracy, completeness, and compliance throughout the commercial loan origination process. The QC Specialist will serve as a gatekeeper to ensure the highest quality standards are maintained.
This role will be responsible for the identification and tracking of missing documentation, pre-closing reviews of new and modified Commercial loan transactions analyzing documents for accuracy and completeness. They will identify any errors and/or missing items on the loan closing checklist. Communication with the Relationship Manager and Commercial Loan Administrators will be essential when additional information is required.
The role also involves validating data and preparing reports. Furthermore, the QC Specialist will collaborate with other departments to maintain a high level of data integrity.

Education and Experience:

Bachelor’s Degree or equivalent work experience is required. 5 years of experience in processing, document preparations, or post-closing environment desired.

Skills and Abilities:

Experience in operational support in a fast-paced and high-volume loan department required. Extensive knowledge of Commercial & Small Business loan products required. Experience with nCino preferred. Experience with Laser Pro preferred. Thorough understanding of laws, regulations, and procedures applicable to the perfection of security interests and ability to perform the function with a high degree of accuracy in high volume, time-sensitive situations required. Must have strong skills using Windows and Microsoft software products. Must have excellent oral and written communication skills.

Tasks Performed:

50% Oversee the identification and tracking of missing documentation, conduct pre-closing reviews of new and modified Commercial loan transactions, and analyze documents for accuracy and completeness. Address any discrepancies promptly. Identify recurring errors or trends in lending activities and recommend targeted training programs to management. 35% Provide guidance and support to commercial relationship managers and commercial loan administrators, ensuring adherence to procedures and standards throughout the commercial loan origination process. Ensure timely acquisition of additional information when necessary. 10% Generate reports and analyses of quality control findings, trends, and recommendations for improvement. Communicate findings to management, noting any exceptions to policy and compliance issues. 5% Other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs

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