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Client Service Representative

3 months ago

Converse, United States DES Full time

Derive Enterprise is seeking a full-time Client Services Representative who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the marketing campaign.Servicing our clients with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns focus on developing and executing unique, personable advertising strategies designed to generate new customers for clients.The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the companyResponsibilities of our Client Services Representative:Creating and maintaining client accounts through our direct approach to build more revenue for our clientLearn the software systems provided by the client to be able to communicate effectively with incoming inquiriesProvide a daily breakdown of client interactions to management and offer feedback to improve the client experienceBe familiar with all products and services we promote and sell to be able to answer any questions or inquiries if neededCross-educate in each department to excel in our training program to potentially advance to management depending on individual performanceBenefits of the Client Services Representative Position:Comprehensive one-on-one Training by a groomed team of Senior Client Service ManagersTravel allowanceOpportunity For Community and Charity InvolvementHands-on LearningFlexible SchedulingNumerous Advancement OpportunitiesQualifications of the Client Services Representative:Friendly, outgoing personality for establishing positive relationships with clients, coworkers, team leaders, and managersAbility to adapt to a variety of peopleWinning attitude and dedication to ensuring customer satisfactionPositive attitude and ability to work well within a team environmentCollege Degree preferredBackground in Retail or RestaurantLeadership skillsLocal to the office area#LI-Onsite