Customer Service Representative
2 weeks ago
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
- Valid driver's license.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Compensation Details
$17 - $20
-
Customer Service Representative
6 months ago
Naples, United States Pool Centurion Group Full timeThis role site is On-Site in Naples, FLCUSTOMER SERVICE REPRESENTATIVE As the most respected leader in pool service, repairs, and renovations in the Florida market, Pool Centurion is experiencing tremendous growth and looking to add a Customer Service Representative! Our family of companies includes Stella, Soflo Pools, Reef Tropical Pools, AquaBrite Pool &...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Kangaroo Express Full timeKey Responsibilities:Kangaroo Express is seeking a Retail Customer Service Representative to join our team. As a Retail Customer Service Representative, you will be responsible for:• Greeting customers and providing excellent customer service• Operating the cash register and handling customer transactions• Maintaining a clean and organized store...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States FedEx Full timeCustomer Service RepresentativeAt FedEx, we're looking for a Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Follow instructions from supervisors and assist other team members in performing store...
-
Customer Service Representative
2 months ago
Naples, United States United Abrasives Full timeCustomer Service Representative (Naples, FL)United Abrasives, Inc. has an immediate opening for a Customer Service Representative. As a leader in the abrasives industry, we have over 50 years of experience in the sales and distribution of products made in the USA. We are dedicated to providing high-quality products and superior service to our...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Spherion Full timeJob Description:Spherion is seeking a highly skilled Customer Service Representative to join our team in Naples, Florida. As a Customer Service Representative, you will be responsible for engaging with customers via telephone to provide comprehensive support and information on our products or services.Key Responsibilities:Expertly handle customer questions...
-
Customer Service Representative
1 month ago
Naples, United States Circle K Full timeCircle K - 6065 Pine Ridge Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Service Representative
2 weeks ago
Naples, United States Circle K Full timeCircle K - 1033 Airport Rd S [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Pool Centurion Group Full timeCustomer Service RepresentativePool Centurion Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our branch location.Key Responsibilities:Answer and direct phone calls in a polite and...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent customer service, ensuring...
-
Customer Service Representative
6 months ago
Naples, United States U-Haul Full timeLocation: 2001 E Tamiami Trl, Naples, Florida 34112 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
2 weeks ago
Naples, Florida, United States Elevated Facility Services Full timeCustomer Service Associate Job DescriptionUnder the supervision of the General Manager, the Customer Service Associate performs various secretarial, office support, and customer service-related tasksKey Responsibilities:General Office DutiesComply with work scheduling and attendance requirementsRepresent the company in a positive manner while taking calls...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Domino's Pizza LLC Full timeWe're looking for someone to join our in-store team at Domino's Pizza LLC. Our stores have their own unique personalities, and we take pride in creating a friendly and fun work environment. As a Customer Service Representative, you'll be part of a team that knows how to have a good time while providing excellent customer service.Key Responsibilities:Learn...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States U-Haul Full timeCustomer Service Representative Job DescriptionAt U-Haul, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...
-
Customer Service Representative
3 weeks ago
Naples, United States HomeTeam Pest Defense Full timeOverview At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Domino's Pizza LLC Full timeCustomer Service Representative Responsibilities:Taking orders over phone and in personGreeting customers within 8 secondsUp sellingCash handlingKeeping the customer area cleanAssisting Pizza Makers with toppings and doughStocking and folding boxesAbout Domino's Pizza LLC:We take pride in creating friendly and fun environments for our team member family. Our...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Planet Fitness Full timeJob SummaryThe Overnight Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming environment for all.Key ResponsibilitiesCustomer Service: Greet members, prospective...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Sportsman's Warehouse Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide...
-
Customer Service Representative
1 month ago
Naples, Florida, United States Rustman Agency Full timeUnlock Your Earning PotentialAre you tired of working for someone else and wanting to build a business that truly belongs to you? Do you dream of having a flexible and profitable career that allows you to spend quality time with your family? Look no further!We are seeking self-driven individuals who are eager to learn and grow with our company. As a Customer...
-
Customer Service Representative
4 weeks ago
Naples, Florida, United States Allstate Insurance Agency - Jaclyn Reale Full timeAre you looking for a meaningful career in a local business that has national brand support people recognize and trust?As an Insurance Customer Service Representative, you will help grow a local Allstate agency by building strong relationships in the community. You will apply insurance knowledge and customer service skills to increase the customer's...
-
HVAC Customer Service Representative
1 month ago
Naples, Florida, United States Daikin Full timeAbout the RoleDaikin Comfort Technologies Distribution, Inc. is seeking a highly skilled and professional individual to fill the position of HVAC Customer Service Representative/Inside Sales Representative at our Naples, FL branch. As a key member of our branch operations group, you will play a crucial role in selling our organization's products and services...