We have other current jobs related to this field that you can find below

  • Customer Service Representative

    2 weeks ago

    New York, United States Customer Labs Full time

    Need help in your climate job search? Dive deep into climate with Terra.do’s 12-week climate bootcamp course. Waste Connections number of job openings over time by month Number of job openings ClimateTechList is the web's largest aggregator of climate, clean tech, renewable energy & green jobs. Contact us if you'd like to use partner or use our current or...

  • Customer Care Representative

    4 weeks ago

    New York, United States Johnson Controls International Full time

    The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention Customer Care, Representative, Operations, Retail, Customer, Manufacturing, Sales

  • Customer Experience Associate

    1 month ago

    New York, United States Customer Labs Full time

    Customer Experience Associate Job Locations US-Remote ID 2024-6017 Category Operations Employment Type Regular - Full Time Remote Yes Shift 1st Scheduled Days Off 6-Saturday, 7-Sunday This Is Who We Are Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at...

  • Customer Care Representative

    2 months ago

    New York, United States THE METROPOLITAN OPERA Full time

    Position Summary: The Metropolitan Opera is seeking experienced and service-oriented Customer Care Representatives. If you love a team environment, you rise to meet every challenge and you believe in your own unlimited potential then you're ready for a great career with a great company. You will be making Opera Lovers happy with every call! You will be...

  • Customer Care Representative

    3 months ago

    New York, United States Calico Cottage Full time

    ** Calico Cottage** ** Customer Care Representative** Amityville, NY 11701 **This is a non remote position at our Amityville location.** **Your mission** Your mission as the Customer Care Representative at Calico is to drive revenue through successful life cycle and high-quality touch client experience of each retailer in their territory, from the...

  • Customer Care Representative

    3 months ago

    New York, United States Condeco Full time

    ** Position Description** **Customer Care Representative** Location **New York** Job Code **909** # of openings **1** **Title:** Customer Care Representative **Skills:** Consultative stakeholder management, effective conflict resolution, Project Management, multi-tasking and balancing, communication skills Help Desk management. **Location:** Anywhere in the...

  • Interim Customer Care Representative

    6 days ago

    New York, New York, United States Sprague PA Full time

    Seasonal Customer Care RepresentativeJob Category: Customer Support Requisition Number: SEASO001665Job Overview:Sprague is dedicated to providing a wide range of products and services that energize, heat, and empower communities. We ensure that homes remain cozy during the winter months and that healthcare facilities stay cool in the summer. Our mission is...

  • Customer Care Representative Centereach, NY

    3 months ago

    New York, United States Briscoe Protective, LLC Full time

    Customer Care Representative Centereach, NY Due to our continued success, we are enlarging our Customer Care Team. Briscoe is a fast-growing Long Island Security Company seeking ambitious and responsible self-starters. We provide residential and commercial security services to high value customers, offering burglar alarm, interactive video, remote grounds...

  • Customer Service Representative for Pet Care

    5 days ago

    New York, New York, United States Happy Paws Full time

    Customer Service Representative at Happy PawsAre you enthusiastic about animals and committed to providing outstanding customer support? Happy Paws is seeking a warm and detail-oriented individual to become a part of our team as a Customer Service Representative. In this position, you will serve as the friendly face of our pet care facility, welcoming...

  • Customer Service Representative

    2 days ago

    New York, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a leading eCommerce company renowned for its dedication to...

  • Customer Support Representative

    2 months ago

    New York, United States Liberty Management Full time

    Job DescriptionJob DescriptionIn response to our clients' continued growth and the ever-expanding need for access to telecommunication and internet devices. We are looking for a Customer Support Representative to serve the Manhattan area. The main objective of the Customer Support Representative is to speak with local customers and present...

  • Customer Service Representative

    2 weeks ago

    New York, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a leading eCommerce company renowned for its dedication to...

  • Customer Service Representative

    1 month ago

    New York, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Join a leading eCommerce company renowned for its dedication to exceptional...

  • Customer Service Representative

    2 days ago

    New York, United States Fine Line Vision Full time $45,000 - $55,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...

  • Customer Service Representative

    1 week ago

    New York, United States Fine Line Vision Full time $45,000 - $55,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...

  • Customer Service Representative

    2 months ago

    New York, United States Crosstown Solutions Full time

    From the beginning, Crosstown Solutions' mission has been to maximize impact with innovative techniques. Currently, we serve one of the nation's top telecom firms educating consumers about fiber-optic services. Our approach quickly raises awareness about advanced television, voice, and internet solutions. In everything, we offer customer care with...

  • Customer Service Representative

    2 days ago

    New York, United States Beam Strategic Consulting Full time

    Job DescriptionJob DescriptionThis is a remote position.We are currently seeking a highly motivated and personable Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in our success by providing outstanding support to our clients and ensuring their satisfaction with our services.Key...

  • Customer Service Representative

    2 months ago

    New York, United States Vaco Los Angeles Full time

    Customer Service Representative in New York, NY at Vaco **Location:** **Experience:** Not Specified **Job Description** **Attention all Customer Service Representative's, apply now! If you have 2+ years supporting customers and providing solutions, APPLY NOW!** We are hiring a customer service representative to manage customer queries and complaints. You...

  • Customer Service Representative

    6 days ago

    New York, United States Vision Security Full time

    Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...

  • Customer Service Representative

    2 months ago

    New York, United States Vision Security Full time

    Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...

Customer Care Representative

1 month ago

New York, United States Point Broadband Sunset Digital Full time

Customer Care Representative

Position is Work at Home, but

must

reside within an hour of the Point Broadband Bristol, VA office

Summary:

The Customer Care Representative reports to the Manager of Customer Care. You will learn and develop the skills that it takes to serve our customers and community well. It starts by confirming appointments, following up to ensure excellence and professionalism, setting the customer up for success with billing and their customer portal. The position is full-time.

Duties and Responsibilities:

Guide customers through their billing changes during acquisitions or transitions. Reviewing account information, service plan including pricing, installation fee, and equipment needed for the installation for accuracy.

Resolve billing issues quickly and efficiently, through phone calls, email, and chat.

Walking the customer through our billing cycle, auto pay, paperless billing, customer portal, and taking their first payment.

Call customers with outstanding debts to collect overdue payments and update account notes for collection efforts.

Process collections in a courteous and professional manner.

Complete install tickets in the morning and throughout the day to aid in accuracy for billing and inventory.

Setting up a new customer, answering questions, or making changes to the customers’ billing or services.

Consistent work in Excel, SONAR, and project management software/database.

Review construction drawings in SONAR for new account setup.

Work alongside peers, leaders, and other departments, learning and sharing ideas, while serving customers and providing resolutions to issues.

Requirements:

High School diploma or GED.

Above average understanding of Internet and/or wireless technology.

Strong analytical skills with the ability to read, follow instructions, communicate, and document clearly.

Learn new processes and skills, grow knowledgeable of systems, and develop proficiency in our company values, organizational requirements, and competencies, needed to thrive in your role.

Stationary position for 8-10 hours. Flexibility to work occasional nights, weekends, and holidays.

Other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values.

Benefits:

Medical (3 plans to choose from), Dental and Vision

Short Term Disability

Flexible Spending Accounts

Company Paid Life as well as Voluntary policies

401(k) with generous company match

Paid Time Off

Share the Care Paid Time Off

Paid Holidays

Uniform/Boot allowance *Applicable by Position*

Cell Phone Allowance *Applicable by Position*

Career Progression Opportunities

Discounted Broadband Services *Where Applicable*

Point Broadband is an equal opportunity employer. For further information, please visit:

EEO is the Law Poster

|

U.S. Equal Employment Opportunity Commission

#J-18808-Ljbffr