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Interim Customer Care Representative
2 months ago
Seasonal Customer Care Representative
Job Category: Customer Support Requisition Number: SEASO001665
Job Overview:
Sprague is dedicated to providing a wide range of products and services that energize, heat, and empower communities. We ensure that homes remain cozy during the winter months and that healthcare facilities stay cool in the summer. Our mission is to support small businesses in serving their neighborhoods, while our renewable energy solutions keep the nation's infrastructure operational. From importing components for wind energy to implementing advanced solar technologies, we are committed to adapting to our customers' evolving energy requirements.
Position Summary:
We are seeking a full-time Seasonal Customer Care Representative to join our team. This role is essential for managing customer inquiries related to various customer service processes, including order management, product delivery, pricing, billing, and other service-related requests. The representative will act as a bridge between energy clients and Sprague's support teams, requiring the ability to efficiently resolve issues and respond to inquiries. Additionally, this position involves tracking customer interactions to identify recurring needs and enhance service delivery.
Key Responsibilities:
- Serve as a vital member of the Customer Support team, addressing inquiries related to energy marketing and delivery.
- Resolve basic issues and provide information regarding products, services, or order status while coordinating with internal departments as necessary.
- Maintain accurate customer account information and document inquiries in the appropriate systems.
- Ensure process documentation is up-to-date.
- Participate in special projects as needed.
- Provide backup support as required.
- Engage in ongoing training to enhance customer service skills and facilitate the training of new team members.
- Perform additional duties as assigned.
Qualifications:
We are looking for candidates with:
- Two to three years of experience in an office setting, preferably within a call center.
- Proficiency in computer applications, including Microsoft Word and Excel.
- Familiarity with customer-focused databases is preferred.
- Strong verbal and written communication skills.
- The ability to collaborate effectively, manage workload, and thrive in a fast-paced environment.
- Problem-solving skills and the capability to conduct research for customer inquiries.
Who We Are:
Sprague is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds, including minorities, women, veterans, and individuals with disabilities.
