Mikro Systems Infrastructure Site Services Lead
1 month ago
2024-05-21
Country:
United States of America
Location:
PW221: Mikro - Charlottesville,VA 1180 Seminole Trail Suite 220, Charlottesville, VA, 22901 USA
Position Role Type:
Onsite
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
We have an exciting onsite opportunity for a Mikro Systems Infrastructure Site Services Lead.
What You Will Do:
- Be responsible for all IT Infrastructure components at the site; including desktops, servers, storage, firewalls, etc.
- Ensure timely resolution of technical issues and user support requests, maintaining a high level of customer satisfaction.
- Use troubleshooting techniques to resolve technical problems of a moderate to high scope and complexity to include the integration of hardware and operating systems (OS).
- Follow policies and procedures to ensure efficient and secure IT operations.
- Plan and execute technology projects to improve operational efficiency and enhance business performance.
- Work closely with other departments/program teams to understand their technology needs and ensure that technology solutions align with business requirements.
- Proactively recommend changes to improve and enhance the organization's IT infrastructure.
- Work with approved vendors (PW/Kyndryl/DXC) to deliver world-class infrastructure services to all employees & contractors at the site.
- Translate customer requirements into a solution design primarily across multiple manufacturing applications and enterprise applications.
- Be a self-starter, able to work independently, and manage multiple projects simultaneously.
- Work with business partners to design specific solutions that meet the needs of the local business.
- Act as an escalation point for any infrastructure issues to 3rd party vendors.
- Perform other duties and special projects as required, such as test and verify all software development work by the local applications team.
- The position requires strong teamwork and communication, and collaboration with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization.
- Have a strong desire to continue to learn and remain on the forefront of relevant technologies is essential.
- Site health - Assist in establishing, monitoring, remediating key infrastructure KPIs.
- DT champion / coordinator for local application and DT support of new program equipment and provide infrastructure support of enterprise infrastructure initiatives/deployments.
- Assist Mikro DT Infrastructure Manager to address facility expansion & business transformation requirements.
Qualifications You Must Have:
- Typically requires an advanced degree and 3 years of prior relevant experience; OR a Bachelor's degree and 5 years of prior relevant experience; OR an Associate's degree with 7 years of project management experience OR in lieu of a degree, 9+ years of prior relevant experience.
- Knowledge of basic manufacturing principles.
- Must work onsite at designated location.
- U.S. Citizenship is required.
Qualifications We Prefer:
- Working knowledge of ServiceNow, or other similar Service Desk tools.
Experience within an aerospace manufacturing environment.
- Project Management certifications with a history of delivering IT projects on time and on budget, and the ability to recognize areas for process improvement.
- Excellent customer service skills required providing a high level of service to satisfy/fulfill internal or external needs accurately in a timely manner.
- Ability to communicate business needs and interpret high level business requirements, and liaise between business customers, technology teams and support teams.
- Ability to work in a high energy, fast paced environment, able to adapt to changing business needs.
- Highly self-directed and able to learn quickly with a solid ability to drive and deliver results.
- Strong analytical skills, demonstrated organizational and leadership skills, examples of effective teamwork, a track record of consistently meeting deadlines and due dates.
- Superb communication skills, written and verbal, with ability communicate in a clear and concise manner across various levels of the organization.
- Process Improvement, or Customer Oriented Results & Excellence (CORE) certification is preferred along with a proven track record of cost savings and continuous improvement accomplishments.
- Executive presentation experience and comfortable interacting with senior executive leadership. Lead, facilitate and manage change effectively.
Learn More & Apply Now:
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
*This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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