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Braintree, United States Vistar, A PFG Company Full time

Job Description: Green Rabbit (A part of Performance Food Group Vistar Segment) is an e-commerce grocery distributor leading the industry in cold chain solutions shipped straight to your door We are experiencing rapid growth and looking to add a Customer Success Representative to our team. This individual will serve as the leading point of contact for assigned accounts, ensuring high customer satisfaction, profitable account strategies, and desired growth. Essential Duties and Responsibilities: Acts as the day-to-day interface between assigned clients and the company. Executes goals, strategies, and objectives for accounts. Develops and maintains long-term relationships with accounts, advocating on the client’s behalf internally and on the company’s behalf with accounts. Builds strong rapport with key decision-makers and influencers, expanding the company’s reach and influence within each account. Maintains an understanding of client business and supply chain to explore and develop opportunities to grow revenue and volume across account portfolios. Forecasts and tracks client account metrics. Ensures clients receive requested products and services in a timely fashion. Communicates client's needs and requests to the broader organization ensuring consistent services. Manages customer projects ensuring successful completion on time and within budget. All other duties as requested by supervisor. Qualifications and Requirements: At least 2 years of experience in a customer-facing or customer-success role. Bachelor’s degree in general studies or a related field, or an equivalent combination of education and experience. Exceptional customer service skills. Excellent judgment, decision-making, problem-solving, and analytical skills. Ability to balance client advocacy with company goals and objectives. Strong written and oral communication skills. Strong negotiation skills. Excellent attention to detail.

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