Customer Service Representative

3 days ago


Mentor, United States The Heico Companies Full time
Customer Service Representative

November 11, 2024

Infasco Distribution

Infasco Distribution, a division of Infasco, a Heico Company, is the distribution division of one of the largest manufacturers and suppliers of fasteners and fastener products in North America.We prioritize safety, quality and exceptional customer service.

Responsibilities:
  • Communicating with customers through phone calls, e-mail and faxes in a friendly and professional manner
  • Keeping customers informed of current company promotions
  • Customer quotations and follow up
  • Sales order entry
  • Customer expedites
  • Maintain customer profiles
  • Assisting in resolving customer complaints
  • Collaborating with other people and departments within the company
Employment Requirements
  • Professionalism
  • Excellent communication skills
  • Excellent typing/data entry skills
  • Proficiency in Excel preferred
  • Good math skills
  • Previous customer service or inside sales experience for a distribution or manufacturing company preferred
Work Environment:
  • Office environment. Although each customer service rep is assigned specific accounts to work with,everyone works together as a team to provide our customers with the high level of service they have come to expect from us.


EOE M/F/D/V

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