Front Desk Agent

2 weeks ago

Sarasota, Florida, United States Hyatt Vacation Ownership Full time
Job Description

Hourly Rate: $19.25

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Shift: 1st/2nd; must be available to work weekends and holidays.

Where great benefits lead to a life fulfilled.
  • Competitive Pay
    • Medical/Dental/Vision/401K opportunities
      • Travel discounts
        • Credit Union Membership
          • Tuition Reimbursement
            • Professional Counseling & Family Support
              • Growth and Development Opportunities
              • *Benefit Eligibility will vary by position
Site Specific Perks
  • Free, covered on-site parking
  • Discounted shoes through Shoes for Crews twice per year
  • Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
  • Water t-shirts provided (Activities/Beach)
  • "Way to Go" Incentive - $5 per name mention deposited onto Wisely card
  • Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter/Year
  • Birthday and holiday celebrations and team building outings
As a Guest Services Agent, a typical day will include:
  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
    • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
      • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
        • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
          • Answers telephone calls and routes calls to the proper department as applicable.
            • May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
  • Welcome and greet guests and anticipate and address their needs.
    • Interact with colleagues and guests professionally and promptly.
      • Contribute to team goals.
        • Always follow company policies and safety procedures.
To Become a Guest Services Agent at HVC:
  • Available to work various shifts, holidays, and both weekend days.
    • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
      • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
        • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
          • Specific job duties may differ by property, size of team, or facility.
          Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

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