Front Desk Agent-Hilton Garden Inn SQR
1 week ago
Hilton Garden Inn is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in dealing with clients, guest, and co-workers. This is a part time position but can be Full Time when needed.
Responsibilities
- Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
- Handle check-ins and check-outs in a friendly, efficient and courteous manner.
- Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
- Ensure delivery of packages, mail and messages as needed to guests.
- Follow all Lexima/Brand credit policies.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
- Fully understand and be able to operate all relevant aspects of the front desk computer system.
- Focus on his/her role in contributing to guest satisfaction surveys.
- Demonstrate appropriate phone skills.
- Use Lexima/brand selling guidelines as part of the inquiry call process.
- Consistently perform above average in the mystery call process.
- Follow up on all wait list reservations.
- Manage suite inventory.
- Complete shift responsibility checklist.
- Keep front office area clean and organized.
- Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
- Participate in all-employee meetings, events and other functions required by management.
- Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
- Develop full understanding of hotel amenities and services.
- Understand emergency procedures and be prepared to help when necessary.
- Operate radios efficiently and professionally in communicating with the hotel staff.
- Ensure correct and accurate cash handling while at the front desk.
- Use proper radio etiquette when communicating with other employees.
- Perform any other duties as requested by management.
- High school diploma or equivalent required.
- A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
- Previous hospitality experience preferred.
- Knowledge of accounting principles.
- Experience handling cash, accounting procedures and general administrative tasks.
- Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
- Must work well in stressful, high pressure situations.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
- Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
- Must maintain composure and objectivity under pressure.
- Effective oral and written communication skills.
- Weekends and Holidays are required.
- Must have a valid driver's license.
- Must be fluent in English.
- Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
- Occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to stand during the entire shift.
Lexima is an EEO employer - M/F/Vets/Disabled
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Occasionally lift and/or move up to 25 pounds.
- Must have a valid driver's license.
- Weekends and Holidays are required.
- Effective oral and written communication skills.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
- Must work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
- Experience handling cash, accounting procedures and general administrative tasks.
- Knowledge of accounting principles.
- Previous hospitality experience preferred.
- A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
- Use proper radio etiquette when communicating with other employees.
- Ensure correct and accurate cash handling while at the front desk.
- Operate radios efficiently and professionally in communicating with the hotel staff.
- Understand emergency procedures and be prepared to help when necessary.
- Develop full understanding of hotel amenities and services.
- Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
- Participate in all-employee meetings, events and other functions required by management.
- Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
- Keep front office area clean and organized.
- Complete shift responsibility checklist.
- Manage suite inventory.
- Follow up on all wait list reservations.
- Consistently perform above average in the mystery call process.
- Use Lexima/brand selling guidelines as part of the inquiry call process.
- Demonstrate appropriate phone skills.
- Focus on his/her role in contributing to guest satisfaction surveys.
- Fully understand and be able to operate all relevant aspects of the front desk computer system.
- Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
- Be aware of closed out and restricted dates.
- Be familiar with all in house groups.
- Be aware of all rates, packages, and special promotions.
- Follow all Lexima/Brand credit policies.
- Ensure delivery of packages, mail and messages as needed to guests.
- Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
- Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Handle check-ins and check-outs in a friendly, efficient and courteous manner.
-
Front Desk Agent
2 weeks ago
Sarasota, Florida, United States Lido Beach Resort Full timeWe are looking for highly organized candidates with excellent people skills for the position of Front Desk, with Night Audit experience As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and...
-
Front Desk Agent
3 weeks ago
Sarasota, Florida, United States Lido Beach Resort Full timeWe are looking for highly organized candidates with excellent people skills for the position of Front Desk, with Night Audit experience As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and...
-
Front Desk Agent
2 days ago
Sarasota, Florida, United States Lido Beach Resort Full timeJob Description Job Description We are looking for highly organized candidates with excellent people skills for the position of Front Desk, with Night Audit experience As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning...
-
Front Desk Agent
1 week ago
Sarasota, Florida, United States Aloft Sarasota Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Desk Supervisor
2 weeks ago
Sarasota, Florida, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and Assistant Front Desk Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: + At least 1-2...
-
Front Desk
4 weeks ago
Sarasota, Florida, United States AMA Health Providers Full timeAMA Health Providers in Sarasota, FL is looking to hire a full-time Front Desk - Patient Services Representative. Are you friendly and outgoing with great customer service instincts? Would you like to join a healthcare team that provides a fantastic work environment? If so, please read onThis entry-level position earns a competitive wage of $16 - $20/hour,...
-
Front Desk
1 week ago
Sarasota, Florida, United States AMA Health Providers Full timeAMA Health Providers in Sarasota, FL is looking to hire a full-time Front Desk - Patient Services Representative. Are you friendly and outgoing with great customer service instincts? Would you like to join a healthcare team that provides a fantastic work environment? If so, please read on This entry-level position earns a competitive wage of $16 - $20/hour,...
-
Front Desk
3 weeks ago
Sarasota, Florida, United States AMA Health Providers Full timeAMA Health Providers in Sarasota, FL is looking to hire a full-time Front Desk - Patient Services Representative. Are you friendly and outgoing with great customer service instincts? Would you like to join a healthcare team that provides a fantastic work environment ? If so, please read on This entry-level position earns a competitive wage of $16 -...
-
Front Desk Lead
5 days ago
Sarasota, Florida, United States SpringHill Suites Sarasota Bradenton Full timeSpringHill Suites Sarasota Bradenton seeks a highly skilled and experienced individual to fill the role of Front Office Manager. As a member of our front office team, you'll play a vital part in creating unforgettable stays for our guests and contributing to the delivery of exceptional customer service.This challenging yet rewarding role requires a strong...
-
Front Desk Receptionist
2 days ago
Sarasota, Florida, United States CHIROPRACTIC PLAIN AND SIMPLE PLC Part timeJob Description Job Description Front Desk ReceptionistLooking to fill our part time Front Desk opening with a cheerful, detail-oriented candidate, who loves working with people. Our ideal candidate would be interested in working with our team to aid in the healing and restoration process for our patients. Responsibilities include: Incoming Calls,...
-
Front Desk Team Leader
5 days ago
Sarasota, Florida, United States KOLTER HOSPITALITY GROUP Full timeJob SummaryKolter Hospitality is seeking a highly skilled and customer-focused Front Desk Supervisor to join our team. The successful candidate will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and overseeing the front desk operations.About the RoleThe ideal candidate will possess excellent...
-
Front Desk Supervisor
1 week ago
Sarasota, Florida, United States KOLTER HOSPITALITY GROUP Full timeJob DetailsJob Location Embassy Suites Sarasota - Sarasota, FL Position Type Full Time Salary Range $17.50 - $17.50 Hourly Job Shift Any DescriptionOverview: A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This...
-
Front Desk Coordinator
6 days ago
Sarasota, Florida, United States Blue Compass RV Sarasota Full timeAt Blue Compass RV Sarasota, we are seeking a highly motivated Front Desk Coordinator to join our team. This role is crucial in providing an exceptional customer experience.Key Responsibilities:First point of contact for customers, greeting and welcoming them, setting the tone for a positive interaction, and directing VIP appointments to the appropriate team...
-
Front Desk Associate
1 week ago
Sarasota, Florida, United States Crunch Fitness - CR Holdings Full timeFront Desk Associate- Bee Ridge ClubHere We GROW AgainAre you a potentialFront Desk Associateand ready to leave average in the past?Be a part of one of the greatest growth stories ever told in the fitness industry. With 70+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous opportunity for growth & career...
-
Front Desk Associate
5 days ago
Sarasota, Florida, United States Crunch Fitness - CR Holdings Full timeFront Desk Associate- University Club Here We GROW Again Are you a potential Front Desk Associate and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 70+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous opportunity for...
-
Front Desk Associate
3 days ago
Sarasota, Florida, United States Crunch Fitness - CR Holdings Full timeJob Description Job Description Front Desk Associate- University ClubHere We GROW Again Are you a potential Front Desk Associate and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 70+ locations currently and 100+ locations planned; our Front Desk Associate position offers...
-
Front Desk Associate
3 days ago
Sarasota, Florida, United States Crunch Fitness - CR Holdings Full timeJob Description Job Description Front Desk Associate- Bee Ridge ClubHere We GROW Again Are you a potential Front Desk Associate and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With 70+ locations currently and 100+ locations planned; our Front Desk Associate position offers a...
-
Front Desk Coordinator
2 days ago
Sarasota, Florida, United States Crunch Fitness - CR Holdings Full timeAbout Our TeamAt Crunch Fitness - CR Holdings, we are a dynamic and growing company, dedicated to helping people achieve their fitness goals.We offer a supportive and motivating environment, where our team members can thrive and grow professionally.Job DescriptionAs a Front Desk Associate, you will play a crucial role in delivering exceptional customer...
-
Front Desk Coordinator
2 days ago
Sarasota, Florida, United States Henson Personal Cardiology and Inte Full timeJob Description Job Description Front Desk Coordinator needed for Internal Medicine/Cardiology Concierge office. Candidate must be to able to multitask , be detail oriented and possess excellent customer service skills. Monday-Friday 8:00am-5:00pm. We are seeking the right person to be part of our excellent team
-
Front Desk Concierge Lead
1 day ago
Sarasota, Florida, United States La Chic Boheme Full timeLa Chc Bohme is looking for a highly skilled and motivated Front Desk Concierge Lead to join our team. As a key member of our front desk team, you will be responsible for ensuring complete client satisfaction by providing exceptional guidance and consultation in scheduling, confirmation, and check-out procedures.We offer a competitive salary of $16 - $18 per...
