Front Desk Team Leader
7 days ago
Kolter Hospitality is seeking a highly skilled and customer-focused Front Desk Supervisor to join our team. The successful candidate will be responsible for delivering exceptional guest service, ensuring seamless check-in and check-out processes, and overseeing the front desk operations.
About the Role
The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for providing personalized guest service. As a key member of our front office team, you will work closely with colleagues to ensure that every guest has an unforgettable experience.
Key Responsibilities
* Supervise front desk staff during assigned shifts
* Ensure front desk staff are familiar with hotel products and services
* Handle all guest issues in a courteous and efficient manner
* Assist guests with check-in and check-out processes
* Ensure company policies are adhered to
* Communicate with other departments to coordinate and follow up on all guest and room information
Requirements
* Previous hotel front desk experience required
* Experience overseeing/directing a team is a plus
* Ability to work most weekends and holidays
* Report to work on time and in proper uniform
* Knowledge and/or ability to operate a computer
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