Customer Service

2 months ago

Georgetown, United States Celanese International Corporation Full time

Overview:

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities:
YOU will be involved in the following tasks: - Day to day handling of problem open orders versus available inventory at potentially different storage locations & warehouses for a given product portfolio (adherence to lead times, allocation blocks, ATP resolution) - In a long market situation, OC coordinate gap closing activities to meet target outlook through access inventory consumption, back-order pull in, repositioning of orders, understanding various packaging types - Monitor warehouse / storage locations inventory vs. plant inventory in order to guide order entry at the right location - In tight supply situations, develops a customer level distribution plan based on supply availability, demand forecast, customer segmentation / treatment and business priority decisions - Ensures that the plan focuses on reliability and minimal disruption - Negotiates and communicates with impacted CSRs and Schedulers, the mitigation plan to manage inventory/production, while highlighting actions for Customer Service and Demand Teams - Defines individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc - Negotiates possible schedule changes to optimize customer service.??Aims to minimize customer impact, scheduling changes and freight expenses - Follows up on availability constraints due to material testing, external processors, imported material processes, etc., and manages the communication to Customer Service and other impacted parties as appropriate - Participate in Decision / S&OP meeting for Z6 review and optimize order fulfillment - Maintains documentation of all agreements, approvals and requests (where? MM: in the OEP database) - Key liaison role between Sales, Customer Service and Supply Chain.?During times of severe shortages, works with Sales/Commercial leadership to prioritize orders and provides action plans to the CSRs

Qualifications:
What YOU will bring to the team: -Bachelors degree in Supply Chain, business, or technical field is required -Minimum 3 years of experience as CAR or Supply Chain Planner/Scheduler required -Intensive understanding of SAP order entry and order management activities required -Knowledge of Business Rules and Policies -Proficient in Microsoft Office applications (including Excel, PowerPoint, Word and SharePoint) -Experience with EM product portfolio desirable Skills: - Managing for Productivity - Problem Solving - Teamwork and Collaboration - Embracing Change - Proactive and solution oriented - Influencing and Communication

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