Customer Service Rep I

1 month ago

Georgetown, United States Chesapeake Utilities Full time

** Customer Service Rep I**

**Job Category****:** Customer Contact Center **Requisition Number****:** CUSTO002687 Showing 1 location **Job Details**

**Description**

****The following Career Opportunity is currently available within Chesapeake Utilities Corporation.****

****Position: Customer Service Representative****

****Location: Georgetown, DE****

The **Customer Service Representative (CSR)** will establish a working relationship with our customers by communicating via mail, in person and mostly by telephone. The CSR will deliver a service that promotes loyalty to our brand by using the skills required by our quality service strategy. CSRs will actively participate in training and will be required to adapt the training concepts and learning to their delivery. The CSR role will be responsible for complying with Public Service Commission, tariffs and company rules and regulations.

**PRIMARY DUTIES AND RESPONSIBILITIES**

* The CSR will hold our Standards of Performance as a priority in all aspects of work: Safety, WOW, Presentation, Results Oriented

* Ensure goals are met as prescribed by the business unit and corporate dictum.

* Take ownership and responsibility using active listening for each customer interaction to ensure customer satisfaction and first call resolution.

* Handling customer service inquiries from walk-in and call-in customers as well as email requests when applicable with a professional and friendly attitude and within contact center guidelines.

* Ability to navigate through various computer programs, multiple screens, various resources on and/or off the phone with mandatory typing which includes detailed, specific and relevant documentation with each transaction.

* Ability to work a defined schedule in a structured environment wearing a headset, having scheduled breaks and lunches.

* Ability to work at multiple locations which may require some travel and extended hours as well as, support additional hours in an emergency situations/storm preparation/restoration efforts.

* Proper customer transactions to include meter/service order creation, payment processing, handling and processing on recordkeeping and billing system

* Handling customer correspondence and concerns related high bills, turn-on/off, deposits and ad hoc requests.

* Research, identify and solve discrepancies to bring to resolution and prepare adjustments/corrections as needed.

* When required by site the CSR will engage in cashiering, batch processing with the added responsibility of balancing of funds reconcile cash drawer, and cash reports with high degree of accuracy.

* Is knowledgeable of, supports, promotes and participates in the Chesapeake Utilities Cares programs and other community grassroots efforts.

* Participates in the process of collection and disconnections under company rules and regulations as directed.

* Establish a good working relationship with other department contacts and organizations.

* Performs other duties as assigned by their Supervisor within the realm of the business unit job.

**SUPERVISION**

Minimal

**RELATIONSHIPS**

**Internal:** This position works with all levels within the Company. The incumbent acts under the guidance of the Customer Care Supervisor.

**External:** This position provides excellent customer service to our customers.

**QUALIFICATIONS**

**Education:**

High School Diploma required

**Related Experience:**

A minimum 2 years clerical or customer service experience within a call center environment is preferred.

**Knowledge/Skills/Abilities:**

* Excellent written and oral communication skills.

* Bilingual a plus.

* Experience handling cash is required.

* Good math aptitude, collection techniques and some account knowledge.

* Strong computer aptitude and skills preferred.

* Experience with MS Office and other call center technologies.

**ESSENTIAL FUNCTIONS**

* Proficient with computer programs including Microsoft Word, Excel, Outlook.

* Call center servicing of customers pertaining to product services and bills inquiries.

* Telephone and face to face customer interactions required in a structured environment.

**Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Preferred**

Minimum of 2 years clerical or customer service experience within a call center environment preferred.

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Rep(05665)

    2 months ago

    Georgetown, United States Domino's Pizza LLC Full time

    You got game? You got spring in your step? You want the best job in the world? Even if you just need a second job for some extra cash, you've found the right place. As a Customer Service Rep, you will have:Weekly Pay Flexible Schedule. Referral Bonus Customer Service, Service, Restaurant, Retail, Customer

  • Customer Service Rep(01403)

    1 month ago

    Georgetown, United States Domino's Pizza LLC Full time

    Company DescriptionJob DescriptionABOUT THE JOB We are currently seeking enthusiastic candidates to answer phones, enter pizza orders into computers and learn how to make the world's greatest pizzas from start to finish. This job will require a positive outlook and a willingness to deal with the general public. We are searching for qualified customer service...

  • Customer Service Rep(01403)

    2 months ago

    Georgetown, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOBWe are currently seeking enthusiastic candidates to answer phones, enter pizza orders into computers and learn how to make the world’s greatest pizzas from start to finish. This job will require a positive outlook and a willingness to deal with the general public.We are searching for qualified...

  • Customer Service Rep(04443)

    4 weeks ago

    Georgetown, United States Domino's Full time

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with...

  • Customer Service Representative

    7 days ago

    Georgetown, United States The Reserves Network Inc Full time

    Job DescriptionJob DescriptionEnter the role of a Customer Service Representative where your customer service expertise will strengthen a progressive environment, spearheading the process of utility payments and revenue received through email, walk-in utility customers, and call center. You will also provide excellent customer service by addressing customer...

  • Georgetown 02 Drug

    4 weeks ago

    Georgetown, United States H-E-B Full time

    Job Description H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Customer Service Representative, you'll be responsible for providing a well-stocked and...

  • Customer Care Representative

    2 months ago

    Georgetown, United States Radiation Detection Company Full time

    Job DescriptionJob DescriptionAbout RDC and How We Work We believe in Serious Work, Fun Workplace. We value the customers we serve, as well as the employees who serve them. We believe that culture eats strategy for breakfast - which is why we value creating a workplace built on trust, transparency, and teamwork so we can deliver the very best service...and...

  • Customer Service Representative

    4 days ago

    Georgetown, United States NESCO Inc Full time

    Description: Serves customers by providing product and service information; resolving product and service problems. Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account...

  • Customer Service Representative

    2 weeks ago

    Georgetown, United States Brenntag Full time

    Stage Picture: brenntag_other_2.jpg JobTitle: Customer Service Representative Location: Georgetown/Kentucky/USA Employment Type: Arbeitnehmer Customer Service Representative Our team in Georgetown currently has an opening for a Customer Service Representative YOUR ROLE & RESPONSIBILITIESJob Summary: TheCustomer Service Representative is a key member of the...

  • Customer Service Representative

    2 weeks ago

    Georgetown, United States Independence Corrugated Full time

    POSITION SUMMARY The Customer Service Representative builds long term relationships with customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with Sales, Accounting, CSRs and Manufacturing teams to meet the customers needs. This is a full time salaried...

  • Customer Service Leader

    1 day ago

    Georgetown, United States Royal Farms Full time

    This job was posted by : For moreinformation, please see: Job descriptionThe Customer Service Leader (CSL) works in support of the leadershipteam to facilitate the completion of all store-level tasks. The CSLperforms a variety of tasks related to different areas of the store,including: food preparation, point of sale, customer service, generalhousekeeping,...

  • Customer Service Representative I

    3 weeks ago

    Georgetown Township, United States Macatawa Bank Full time

    Job Details Description POSITION SUMMARY: Promote and enhance customer relations by projecting a positive image of the Bank, department, and self by providing excellent customer service. Process transactions and pay out funds in accordance with bank procedures. CSR will be required to consistently meet or exceed referral goals, have an...

  • Customer Service Representative

    1 month ago

    Georgetown, United States Staff My Agency Full time

    Position Overview Our Agency is seeking a qualified professional to join our amazing team for the role of Customer Services Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced...

  • Customer Service Rep(06826)

    3 months ago

    Georgetown, United States Domino's Franchise Full time

    Job DescriptionAs a Domino's Pizza CSR, you are the first contact with every Customer who calls our stores. Your professionalism and optimism are vital to creating a pleasant experience for Customers.As a CSR, you will receive training on our computer system and will gain confidence through working with Customers.  Plus, we offer flexible hours and...

  • Customer Service Representative

    2 months ago

    Georgetown, United States Darren Featherstone -State Farm Agency Full time

    Job DescriptionJob DescriptionPosition OverviewOur Agency is seeking a qualified professional to join our amazing team for the role of Customer Services Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives...

  • Customer Service Representative

    2 weeks ago

    Georgetown, United States Openwork, LLC Full time

    Job DescriptionJob DescriptionSeeking Customer Service Representative in Georgetown, TXOpenwork is currently engaged in a search to find a Customer Service Representative in Georgetown TX. In this fast-paced role, you will be responsible for administrative duties, client intakes, answering phones, and responding to emails. Apply today if you meet the...

  • Customer Service Associate

    1 month ago

    Georgetown, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Georgetown, Texas **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits...

  • Customer Service Representative

    4 weeks ago

    Georgetown, United States Gpac Full time

    Primary Responsibilities:Provide initial responses to customer inquiries via phone calls and emails, ensuring prompt resolution or escalation to appropriate staff.Confirm orders, ensure accuracy, and facilitate necessary follow-up actions.Cultivate and maintain strong customer relationships.Coordinate with logistics, accounting, and delivery teams to...

  • Customer Service Representative

    2 months ago

    Georgetown, United States Pizza Hut Full time

    Description: Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for...

  • Customer Service

    3 weeks ago

    Georgetown, United States Zenith ATX, Inc Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service & Marketing Assistant. Our mission is to foster positive relationships with our...