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Customer Service Leader

3 months ago

Georgetown, United States Royal Farms Full time

This job was posted by : For more
information, please see:

Job description

The Customer Service Leader (CSL) works in support of the leadership
team to facilitate the completion of all store-level tasks. The CSL
performs a variety of tasks related to different areas of the store,
including: food preparation, point of sale, customer service, general
housekeeping, and other related functions. The desired candidate creates
a positive store culture by treating employees fairly and respectfully.
The CSL must be self-motivated, dependable, and able to work effectively
in a fast-paced environment, all while maintaining 100% total customer
focus and operational excellence.

Duties and Responsibilities:

  • Ensures every customer receives outstanding service by providing a
    friendly environment (greeting and acknowledging customers,
    maintaining outstanding standards, product knowledge, and all other
    components of customer service)\
    Ensures the proper execution of assigned food service programs and
    procedures\
    Supports and follows all safety and security initiatives\
    Adheres to the execution of established Royal Farms rules, policies,
    procedures, and systems\
    Ensures the proper execution of all Royal Farms marketing programs\
    Operates the point of sale (POS) and maintains proper cash controls\
    Provides leadership to their retail team members that ensures a
    pleasant customer service experience\
    Adheres to company policy for checking in external and internal
    vendors\
    Maintains operational excellence and consistency in store
    cleanliness, food safety, merchandising, and just-in-time
    replenishment\
    Completes all store side work as required (e.g., cleaning, dusting,
    sweeping, mopping, emptying trash, etc.)\
    Ensures the compliance of Royal Farms policies, procedures, and
    systems (people, safety, assets, cash, etc.)\
    Completes other assigned tasks