Customer Experience Representative

3 weeks ago

Aurora, United States Fenix Outdoor North America Full time
Join our team at Fenix Outdoor and help us connect adventurers with the gear they love

As a Customer Experience Representative for our Direct-To-Consumer team, you'll play a vital role in ensuring people have unforgettable experiences with our premium outdoor brands. You'll be an ambassador for our company, providing exemplary customer service to outdoor enthusiasts.

WHAT WE OFFER

When you join us, you are offered several great benefits. Here are some things to expect at Fenix Outdoor:
  • A stimulating work environment with passionate, enthusiastic co-workers
  • Opportunities for personal and professional growth that will elevate your career
  • A company that treasures sustainability and acts to create future stewards of nature
  • Medical, Dental, Vision, Critical Illness, Accident
  • 401k with generous company match
  • Financial wellness program, including access to financial coaching and loans
  • Company Paid holidays
  • Product discounts on all Fenix Outdoor brands, including Fjllrven, Royal Robbins, and Hanwag
  • Industry discounts and more...
The anticipated wage for the position is $18.50-$20.00 per hour

ABOUT THE ROLE

As a Customer Service Representative for Fenix Outdoor, you will provide exceptional customer experience for Fjllrven, Royal Robbins, and Hanwag online and retail customers. You will regularly communicate with product users and other internal departments through phone, email, and live chat.

Maintaining a positive, helpful attitude is imperative in this position. Flexibility and a willingness to help in any way possible will pave your path to success You will also rely heavily on time management skills, including working efficiently and accurately and being self-motivated.

This position is in-person at our Aurora office near Denver, Colorado, and reports to the Supervisor of DTC Customer Experience.

WHAT YOU WILL DO
  • Provide exceptional customer service: Respond to customer inquiries; process order changes, cancellations, and returns; and resolve issues in a timely manner with a positive, professional attitude
  • Become a product expert: Educate customers and answer questions about our products, help users select the perfect gear for their needs, and assist with technical questions
  • Collaborate: Work closely with the team and other departments to ensure a seamless customer experience and a supportive work environment
  • Communicate effectively across phone, email, and live chat
  • Research and resolve shipping, delivery, and payment issues
WHO YOU ARE

Requirements:
  • Based on your prior customer service or retail experience, you have found a love of helping people and have a knack for building strong relationships
  • You are a problem-solver who thrives on finding solutions
  • You have strong communication skills, and effectively communicate with customers and colleagues both verbally and in writing in a clear, concise manner
  • You pay attention to details and are organized, accurate, and able to prioritize tasks effectively
  • You are comfortable in Microsoft Office, including Outlook, Excel, and Word
Preferred, but not required:
  • You have a Bachelor's degree or equivalent education and work experience
  • You have previously worked in the outdoor industry
  • You are familiar with using ERP systems such as Microsoft AX
  • You have experience with Zendesk

ABOUT US

At Fenix Outdoor, we create life-altering experiences in nature by providing a full range of products and specialty outdoor retail stores across several countries. Our iconic brands include Fjallraven, Hanwag, Tierra, and Royal Robbins. From our retail stores to our global operations, we're dedicated to providing the tools and inspiration for unforgettable outdoor experiences.

We're a diverse team of nature enthusiasts committed to sustainability and creating a positive impact on the world. Whether you're a seasoned explorer or just starting your journey, we offer a rewarding career in a dynamic environment.

READY TO JOIN OUR TREK?

We'd love to learn more about you Complete our short online application before November 4th to learn more about this opportunity.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

Department Customer Experience Locations Aurora, CO, USA

  • Customer Experience Representative

    1 month ago

    Aurora, United States Fjällräven Full time

    Join our team at Fenix Outdoor and help us connect adventurers with the gear they love! As a Customer Experience Representative for our Direct-To-Consumer team, you'll play a vital role in ensuring people have unforgettable experiences with our premium outdoor brands. You'll be an ambassador for our company, providing exemplary customer service to outdoor...

  • Customer Experience Representative

    3 weeks ago

    Aurora, United States Fjällräven North America Full time

    Join our team at Fenix Outdoor and help us connect adventurers with the gear they love! As a Customer Experience Representative for our Direct-To-Consumer team, you'll play a vital role in ensuring people have unforgettable experiences with our premium outdoor brands. You'll be an ambassador for our company, providing exemplary customer service to outdoor...

  • Customer Service Representative

    3 weeks ago

    Aurora, Colorado, United States SP+ Full time

    Job Title: Customer Service RepresentativeJob Summary:As a Customer Service Representative at SP+, you will be responsible for providing exceptional customer service and ensuring a seamless parking experience for our clients. You will work closely with the maintenance team to keep common areas clean and assist with day-to-day activities at the assigned...

  • Retail Sales Representative

    2 weeks ago

    Aurora, Colorado, United States Aaron's Family of Companies Full time

    A career at Aaron's Family of Companies is a bright opportunity to advance in a dynamic retail environment. As a Retail Sales Representative - Customer Experience Specialist, you will be a key player in delivering exceptional customer experiences that drive loyalty and retention.The estimated salary for this role is $14.00 to $16.00 per hour, with...

  • Customer Service Representative

    3 months ago

    Aurora, United States Matthews International Full time

    The Customer Service Representative is a member of a high-functioning, fast paced team, that serves customers, managing internal, and external customer relationships. The Customer Service Representative processes orders, services inquiries, resolves Customer Service Representative, Customer Service, Representative, Project Management, Manufacturing, Retail

  • Customer Service Representative

    2 months ago

    Aurora, Colorado, United States Domino's Franchise Full time

    Job Title: Customer Service Representative **Job Summary:** We are seeking a highly motivated and customer-focused individual to join our Domino's Franchise team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries and complaints, and ensuring a...

  • Customer Service Representative

    3 weeks ago

    Aurora, Illinois, United States Barton Staffing Solutions, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Barton Staffing Solutions, Inc. in Aurora, IL. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:*** Respond to customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Aurora, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Aurora, Ohio, United States Waterway Carwash Full time

    Job Title: Customer Service RepresentativeWaterway Carwash is seeking a Customer Service Representative to join our team at our Pepper Pike location. As a Customer Service Representative, you will provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met.The ideal candidate will be able to effectively...

  • Customer Service Representative

    2 weeks ago

    Aurora, Illinois, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide excellent service and ensure their satisfaction.Key Responsibilities:Deal directly with customers via phone, email, or...

  • Customer Service Representative

    3 weeks ago

    Aurora, Colorado, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Aurora, United States CRG Full time

    Customer Service Representative Duration: 26-week contract Location: Aurora, Colorado Schedule: Monday-Friday 8-4:30pm Compensation: $18.00/ hourly Summary: Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will play a vital role in delivering exceptional service to customers and business...

  • Customer Service Representative

    3 weeks ago

    Aurora, Colorado, United States Walgreens Full time

    Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Walgreens. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Aurora, Minnesota, United States Holiday Companies Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Holiday Companies. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet...

  • Customer Service Representative

    3 weeks ago

    Aurora, Ohio, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using technology and Point of Sale systemsEnsure orders are accurate and organizedMaintain a...

  • Customer Service Representative

    4 weeks ago

    Aurora, United States CRG Full time

    Customer Service Representative Summary: Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will play a vital role in delivering exceptional service to customers and business partners. You will work closely with the local office to schedule services and communicate effectively with offshore...

  • Customer Service Representative

    4 weeks ago

    Aurora, Illinois, United States Circle K Full time

    Customer Service Representative at Circle KWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Circle K. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key...

  • Customer Service Representative

    1 month ago

    Aurora, Colorado, United States Leonardi Appliance Full time

    Customer Service RepresentativeLeonardi Appliance is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling service requests, resolving customer complaints, and delivering a high level of customer satisfaction.Responsibilities:Receive and respond to...

  • Customer Service Representative

    3 weeks ago

    Aurora, United States CRG Full time

    Customer Service Representative Duration: 26-week contract Location: Aurora, Colorado Schedule: Monday-Friday 8-4:30pm Compensation: $18.00/ hourly Summary: Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will play a vital role in delivering exceptional service to customers and business...

  • Customer Service Representative

    4 weeks ago

    Aurora, United States CRG Full time

    Customer Service RepresentativeDuration: 26-week contractLocation: Aurora, ColoradoSchedule: Monday-Friday 8-4:30pmCompensation: $18.00/ hourlySummary: Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will play a vital role in delivering exceptional service to customers and business...