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Customer Service and Maintenance Associate
2 months ago
Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life's transitions.
The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.
As a Customer Service and Maintenance Associate at Mini Mall Storage, you will ensure the proper maintenance and cleanliness of our storage facilities. Your role includes cleaning, landscaping, pest control, snow removal, and maintaining brand standards. Additionally, you'll conduct security audits, report operational concerns and provide extra support as needed.
WHAT WILL YOU DO?
- Conduct regular walkthroughs to manage unit inventory, ensuring accurate tracking of unit availability and cleanliness.
- Ensure that the facility maintains brand standards, including lighting and security camera functionality, to enhance the overall customer experience.
- Perform security audits to safeguard the facility and tenants' belongings.
- Oversee landscaping and pest control activities to maintain a clean and pest-free environment.
- Manage snow removal during inclement weather to ensure safe access for customers.
- Identify and report operational and capital concerns to the appropriate channels for prompt resolution.
- Support in the preventative maintenance of the facility by tracking and raising future maintenance opportunities to the leadership team.
- Effectively manage and convert leads into customers through proactive lead management and a structured sales process.
- Execute a structured sales process to meet customer needs and facilitate rental agreements.
- Provide outstanding customer service, addressing inquiries, concerns, and resolving issues promptly and professionally.
- Manage delinquent accounts through collection calls, following established procedures and policies.
- Facilitate the auction process for units with unpaid accounts, adhering to legal and company guidelines.
- Ensure daily business reconciliation, accurately recording and managing rent payments and other financial transactions.
- Other job duties as assigned
- High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
- Previous experience in maintenance, landscaping, or related field preferred.
- Knowledge of security protocols and ability to conduct security audits.
- Ability to handle landscaping, pest control, and snow removal tasks.
- Reporting skills for OPEX/CAPEX concerns.
- Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
- Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
- Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
- Basic computer skills, including proficiency in Microsoft Office.
- Flexibility to work weekends or evenings as needed.
- Strong organizational and problem-solving abilities.
- Excellent interpersonal and communication skills.
- We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
- With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
- We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In an addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
- We are committed to a safety-first work environment.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be - and bring - their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.
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