Customer Service Representative III

2 months ago

Winchester, United States PMI Worldwide Full time

The Customer Service Representative III will be responsible for the daily support of all sales activity for accounts (including Top 20 accounts) in key industry markets and regional geography. The individual will be the liaison between Customers, Sales Team, Production and Logistics. The individual will be responsible for providing industry leading customer service.

Essential Duties and Responsibilities:

  • Provide complete service support to designated key accounts and field sales representatives within an assigned region
  • Provide excellent service by understanding and proactively handling entire sales cycle, including, but not limited to:
    • Obtaining freight estimates
    • Processing quotation inquiries and issuing quote
    • Order tracking (from quote to production through shipment)
    • Writing up orders
    • Stock status
    • Follow-up after shipping
    • Inquiring for future needs
    • Return authorizations and support issues
  • Daily review of various reports, such as open orders and order acknowledgement
  • Prepare daily/weekly reports for internal and external parties as required
  • Participate in weekly Customer conference calls, as required
  • IQMS order entry and edit
  • Understanding of all Monoflo products, services and their application with the ability to communicate these to customers and prospects
  • Serve as the main plant contact for Customers and Sales Team
  • Work with Logistics and/or Scheduling to prioritize orders; escalate to Customer Service Representative Lead as needed
  • Support Accounts Receivable in the collection and management of outstanding accounts
  • Initiate outbound telephone and email contact to key target accounts in coordination with Sales Managers
  • Assist with qualifying new business from existing customers
  • Update customer contact information in contact management software on an as needed basis
  • Other duties as assigned by the Customer Service Manager
  • Assist Customer Service Representative Lead
  • Report to Customer Service Representative Lead and then Customer Service Manager
Qualifications:
  • Two years of college preferred; three to five years of customer service experience is required (manufacturing environment experience preferred)
  • Must be a self-starter with high initiative and ability to work independently with minimal guidance

  • Ability to organize and prioritize tasks/projects to meet deadlines; manage several tasks simultaneously
  • Detail-oriented
  • Must be very adaptable to manage changes in priorities
  • Strong computer skills including Microsoft Office and Adobe Acrobat
  • Experience with manufacturing ERP or database systems (IQMS preferred) a plus
  • Strong communication skills - both written and verbal


Who we are:

Family owned and operated since 1973, Monoflo International, Inc. is a rapidly growing manufacturer of plastic, reusable transport packaging solutions. While we manufacture many kinds of products, we have one true focus: leveraging state-of-the-art technology to manufacture premium products that enable companies to move their own products. We empower our employees to take control of their career and we reward a job well done with opportunities for advancement. Though we work together as a team, individual accountability and responsibility are the keys to success here. If you want to be able to take ownership of your day-to-day tasks and projects, and work alongside others who take the same pride in their work, apply today

Disclaimer: Monoflo International is an equal opportunity, drug-free employer.

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